6
eNPS Score
Q&A With Marriott Employees
It grew into a small hotel business, and then another, bigger one. Together they created something that changed their future—and maybe yours. A great career has always been a great adventure. Now it’s your turn.
How employees describe working at Marriott
Proffesionalism and customer service. I recently had a wedding at the marriot and despite the high cost, the experience was not up to the standards of what I have come to expect from one of the biggest chains in the world. I felt disrespected and forgotten about. I am not happy.
Ive been able to travel and move to different states. You can work anywhere in the world. Great Perk!!!
15 years with the company says it all...
Customer Service and competitive pricing
size along with global reach
What it's like to work at Marriott
- Marriott employees generally work 9.0 hrs a day
- Employees at Marriott report the work pace is comfortably fast
- On a typical day, employees at Marriott have 1 meeting
- 76% of Marriott employees look forward to interacting with their team every day
- Marriott employees most often take 15-20 paid vacation and sick days each year
- 47% of Marriott employees report they are happy with their work life balance
- Marriott employees typically get valuable feedback on how to improve at work Every Week
- 62% of Marriott employees call their work environment positive
Q&A With Marriott Employees
IDX: 0 TOT: 103
If you could make changes, how would you improve the culture at Marriott?
Top Employee Response
I would raise the wage for employees to make more money because they are very very important to keeping the hotel running, without them the hotel wouldn't survive. I wish the owners would have more compassion towards the employees cause I have not seen that. And if you say you do have compassion, prove it. From what I seen the owners managers and so on treat there employees like slaves. I'm sorry but that exactly how I feel. It's sad.
Drop in surprise visits to hotels and call centers. To see the day to day unproductive staff and management. Security issues need to be addressed.
more communication between departments
What's the office vibe like at Marriott?
Top Employee Response
My employees are good and i love them. I'll do anything for this company but if they paying you below the market it just sad to say it isn't fair. Can someone tell me is $38000 plus a year is fair when your handling 2 departments? It's also sad when your superior thinks it's just fair. Really sad coz i like working for marriott. I guess franchisee marriotts are just low ballers and they ask you to do more than you already have.
HQ is very meeting centered so people are always running around and talking to each other. It is easy to make friends. We have a casual dress code (jeans). Work from home and flexible work schedules are dependent on your manager so some people have more strict schedules than others. It feels like a very flexible environment but there is still a lot of corporate hierarchy and politics. Folks who work remotely seem to have a harder time navigating the politics.
Unprofessional
How much and how often do raises happen at Marriott?
they have changed it to 1x per year
Rarely last time I got 1 cent rate increase
Every year to some extent with bonus a big part of the pay for some positions
How's the work pace at Marriott?
Steady
it depends on the season & whats going on in the world - weather is a big part too
Pace is fast. always another thing coming up. Have to think fast and switch gears when needed
What benefits does Marriott provide?
Health benefits
All the standard ones for full time.
health, life, vision, dental, cheap hotel rooms
What are the team outings like at Marriott?
they have trips to check out new & old hotels
It's not a beer fest. Professional but fun
Boring. We talk about the same things which gets annoying.
How's the morale at Marriott?
its pretty good .. lots of contests and games with prizes
People are overworked because of the Starwood merger and it doesn't seem like this will end anytime soon. Some teams are tied up with other priorities and this is not communicated well to other teams so there are a lot of unrealistic expectations.
Fantastic. very exciting in finance
How much diversity is there among employees at Marriott?
we have people from all walks of life - color, race, gender doesnt matter :-)
Very diverse
Not much I'm the only African American at front desk and feel left out at times
What should I wear for an interview at Marriott?
Top Employee Response
Depends on the job. Should represent above and beyond what you are applying for. I once went in to apply for a line cook job wearing a fill suit. They offered me a food service manager job.
Professional attire.
Casual
Does Marriott drug test or do a background check?
Yes
Yes, they do both.
Yes to both depending on position
What's the interview process like at Marriott?
you submit your app online and you get contacted for an interview ..I got in immediately but my daughter interviewed 3xs
Very easy great GM
I had to write a business plan. Ask about how to handle difficult folks
What's the office layout like at Marriott?
we have lots of cubicles
Standard offe, with lots of home office opportunities
Its kind of small
What unique perks and benefits does Marriott provide?
awesome hotel rates for you & family & friends
The best, hotel discounts. That included the resorts and other business like cruises
Ok benefits
What's one thing you wish you'd known before joining Marriott?
I wish I knew how great it is. I would have joined sooner
That you never see your manager and everyone isn't treated fairly
They changed management companies 2 months after I started and they were very rude coming in
What interview questions does Marriott ask?
they ask about customer service experience and if you can you a computer
I honestly did not get asked many questions about myself. Just "tell me a little about yourself" mainly they just talked and explained how to do the job and I was hired .
Its really none if you have friends that work there .which is not right
What makes you most happy at Marriott?
Top Employee Response
High tide raises all boats! I love high tide.
My work environment is like a second home.
happy customers
What is the dress code at Marriott?
Top Employee Response
Depends on your job. Some jobs have strict requirements and uniforms while others, business casual will do. All depends on who you interface with.
Uniforms
Does Marriott have any remote positions?
Yes... only for employees that management likes... favoritisms
yes we have locations all over the world
What do people at Marriott think about the CEO? What do they do well and what can they improve?
Retirement benefits are great. Moving within company. Compliance issues should be a major concern. Too many employees on their cell phones and other electronics on the sales floor. Management walking around not doing anything. Drop in visits anonymously would improve work environment positively.
we like him - no improvement needed
What part of Marriott's business is growing fastest? What part is having difficulties?
The merge of the new system needs a huge amount of improvement. They were clearly not prepared. Difficult for employees to work in this type of environment. Many great employees left. Only the complacent employees stay. AI part of the hotel is growing fast.
we are growing in all directions - we have merged with starwood and have over 30 brands now
In your opinion, what are the most common interview questions that Marriott asks?
about customer service experience
Tell me about yourself, past work experience,what can you bring to this job
What's the best part of your job at Marriott?
I get to work from home and help people plan their stays
Always something new. A real meritocracy
How do you feel about going to work at Marriott everyday?
In the beginning amazing... slowly the environment changed with too much turnover. Temp agency brought in employees that did not have respect for company. Good employees left.
Look forward to every day
How's the feedback proccess at Marriott?
we usually send emails & either get email or personal responses
Feedback can come in many different flavors depending on whether it's from customers via surveys, QA people addressing procedural issues, or managers addressing issues as well. There is never a lack of feedback.
How does Marriott make decisions around promotions?
promotions are based on actions
I don't think they do enough promotion. Well we don't.
Curious about what work's like at Marriott?
Anonymously Ask Marriott Employees Any Question
Should I work at Marriott?
46% of Marriott employees would encourage their friends to become coworkers, whereas 14% are neutral and 40% would not recommend working at Marriott to their friends.
| 46% | Promoters |
|---|---|
| 14% | Passive |
| 40% | Detractors |
Working at Marriott's competitors
Recently Asked Questions about working at Marriott
- How are layoffs handled in the Executive department at Marriott?
- What should I wear for an interview at Marriott?
- What is the dress code at Marriott?
- How helpful was your Customer Support team when you were first hired at Marriott?
- How does Marriott measure success and growth in the Customer Support department?