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Sykes Enterprises Company Culture
Sykes Enterprises Culture
This score is derived from employee ratings & reviews3.4/5
Sykes Enterprises' Overall Culture is rated C+
Top Rated Culture Dimensions
Professional Development
A-Environment
B+Diversity
BGender
BMeetings
B-Sykes Enterprises CEO
Bottom 45%Bottom 45% of Similar Size Companies on Comparably
Laurent Uberti
66 /100
See More
Diversity at Sykes Enterprises
Top 35%Top 35% of Similar Size Companies on Comparably
B
Diverse employees at Sykes Enterprises have rated Team, Environment, and Professional Development as the highest categories they have scored
Women at Sykes Enterprises
Top 35%Top 35% of Similar Size Companies on Comparably
B
Women at Sykes Enterprises have rated Team, CEO Rating, and Environment as the highest categories they have scored
Sykes Enterprises eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 50%Top 50% of Similar Size Companies on Comparably
Recommend to a Friend?
0
Sykes Enterprises employees are 0% more likely to recommend Sykes Enterprises as a great place to work
| 42% | Promoters |
|---|---|
| 16% | Passives |
| 42% | Detractors |
Working at Sykes Enterprises
Working at Sykes Enterprises is rated average by 419 employees, across various culture dimensions. Sykes Enterprises employees are most satisfied about Professional Development, Environment, and Meetings categories, putting Sykes Enterprises’s culture in the Top 50% compared to similar sized companies on Comparably and in the Bottom 45% compared to other companies in Fort Lauderdale, FL. See below in detail how working at Sykes Enterprises was rated by employees.
Overall Company Culture at Sykes Enterprises
C+
Overall Company Culture at Sykes Enterprises is rated C+
Last updated months ago
Top
50%
Sykes Enterprises ranks in the Top 50% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score
Sykes Enterprises Employee Reviews
Out of 745 Sykes Enterprises employee reviews, 68% were positive. The remaining 32% were constructive reviews with the goal of helping Sykes Enterprises improve their work culture.
| Positive Reviews | 68% |
|---|---|
| Constructive Feedback | 32% |
Positive Reviews From Sykes Enterprises Employees
- What did you like most about the interview process?I need my w2 form
- What are some of the best things about your team?I need my w2 forms
- What is most positive about the culture and environment at your company?Yes very much like a family and very supportive
Constructive Feedback From Sykes Enterprises Employees
- What do your coworkers need to improve and how could you work together better?There are almost no guidances or progresses for my team and no one really knows the right way to do the job. We often also have to come up with the processes which is way over our pay grade and should not happen. This makes the work very stressful and often everyone does their job in a different way
- What does the leadership team need to get better at?Scheduling department needs to be updated
- What does the leadership team need to get better at?Talking to people and helpings us
Sykes Enterprises Company Information
Sykes Enterprises Company Overview
SYKES is now part of Sitel Group.
Sykes Enterprises was founded in 1977 and its current CEO is Laurent Uberti. Since its inception 49 years ago, Sykes Enterprises has grown to 160000 employees.
Sykes Enterprises Mission, Vision & Values
Sykes Enterprises Mission Statement
As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brands’ unique vision and goals, we ask “what if?” applying our expertise to create innovative solutions that reduce customer effort. With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience. EXP+™ from Sitel Group is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness
Sykes Enterprises Values
- BE BOLD
- WORK TOGETHER
- BUILD TRUST
- WOW CUSTOMERS
| Headquarter | 600 Brickell Ave Miami, FL 33131 United States of America |
|---|---|
| Website | www.sykes.com/ |
| Founding Date | 1977 |
| Tel | +1 800-867-9537 |
| Company Status | Private |
| Jobs | www.sykes.com/careers-opportunities/ |
| Social Sites |
Sykes Enterprises Competitors
Sykes Enterprises competitors include TP, Concentrix, Startek, and TTEC. Sykes Enterprises ranks 5th in Overall Culture Score on Comparably vs its competitors. See below how Sykes Enterprises compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
Sykes Enterprises Employees
Sykes Enterprises has 160000 employees. 419 employees at Sykes Enterprises have reviewed Sykes Enterprises across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 419 Sykes Enterprises employees give their leadership a grade of C, or Bottom 45% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Sykes Enterprises are mostly dissatisfied with their total compensation at Sykes Enterprises, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Sykes Enterprises are generally satisfied with their team. 419 Participants grade the quality of their coworkers a B-. The majority believe the meetings at Sykes Enterprises are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Sykes Enterprises believe the environment at Sykes Enterprises is positive. Most Participants believe the pace of work at Sykes Enterprises is comfortably fast. About 74% of the employees at Sykes Enterprises work 8 hours or less, while 4% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Sykes Enterprises are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
Sykes Enterprises employees generally work 8.5 hrs a day
Work Hours
A Day in the Life
Employees at Sykes Enterprises report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at Sykes Enterprises have 0 meetings
Meetings
A Day in the Life
77% of Sykes Enterprises employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Sykes Enterprises employees most often take 0-10 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
69% of Sykes Enterprises employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Sykes Enterprises employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
64% of Sykes Enterprises employees call their work environment positive
Environment
Joining Sykes Enterprises - Employee Onboarding
The prevailing opinion from employees about joining Sykes Enterprises is that the company was somewhat prepared on their first day. Sykes Enterprises employees concluded that their overall onboarding experience was positive. 67% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Sykes Enterprises KPIs and OKRs
At Sykes Enterprises 57% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Sykes Enterprises' KPIs and OKRs is essential for its success. Out of 16 Sykes Enterprises employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 10 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Sykes Enterprises CEO & Leadership
Sykes Enterprises CEO - Laurent Uberti
66 /100
Sykes Enterprises’s CEO Laurent Uberti started in this role in 2021. Laurent’s approval rate is lower compared to CEOs at similar sized companies, putting Laurent in the Bottom 45% of all CEOs of similar-sized companies on Comparably, and in the Bottom 35% compared to CEOs of all other companies in Fort Lauderdale, FL. Laurent Uberti’s employees rank Sykes Enterprises in the Top 15% for Professional Development, in the Top 20% for Environment, and in the Top 40% for Meetings. Uberti is generally unpopular with Sykes Enterprises employees, but ranks especially low with employees identified with Other ethnicities, and by employees with the company for 2 to 5 Years and employees with the company for 5 to 10 Years. However, employees in the Communications department have a slightly more favorable view of the CEO.
Sykes Enterprises Leadership
The Sykes Enterprises Executive Team is rated a “C” and led by CEO Laurent Uberti, Director William Muir Jr., and Senior Vice President of Global Operations Lynn Loefgren
Laurent Uberti CEO / President
Founder & CEO of Sitel Group
William Muir Jr. Director
Mr. William D. Muir, Jr., also known as Bill, served as Chief Operating Officer at Jabil Inc. from March 1, 2013 to... read more
Lynn Loefgren Senior Vice President of Global Operations
Ms. Lynn Loefgren has been Senior Vice President of Global Operations of Sykes Enterprises, Incorporated since 2014. Ms.... read more
James T. Holder J.D., CPA Executive Vice President, General Counsel and Corporate Secretary
Mr. James T. Holder, also known as Jim, J.D., C.P.A., serves as the President of Sykes Acquisition, LLC. Mr. Holder has... read more
Lawrence R. Zingale Executive VP and GM of North America & EMEA
Mr. Lawrence R. Zingale, also known as Lance, has been an Executive Vice President at Sykes Enterprises, Incorporated... read more
John Chapman F.C.C.A. Chief Financial Officer and Executive Vice President
Mr. John Chapman, F.C.C.A., has been the Chief Financial Officer and Executive Vice President at Sykes Enterprises,... read more
Michael Henderson Senior Vice President of Regional Operations
Mr. Michael Henderson, also known as Mike, has been Senior Vice President of Regional Operations of Sykes Enterprises,... read more
Flora Solera Senior Vice President of Regional Operations - Latin America
Ms. Flora Solera serves as Senior Vice President of Regional Operations - Latin America of Sykes Enterprises,... read more
Kelly Morgan Executive VP & Chief Strategy Officer
Mr. Kelly Morgan serves as Executive Vice President and Chief Strategy Officer at Sykes Enterprises, Incorporated. Mr.... read more
Sykes Enterprises Salaries
How much does Sykes Enterprises pay?
How much do people at Sykes Enterprises get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Sykes Enterprises is $136,236, or $65 per hour, while the estimated median salary is $133,740, or $64 per hour.
At Sykes Enterprises, the highest paid job is a Group Product Manager at $223,223 annually and the lowest is a Receptionist at $37,421 annually. Average Sykes Enterprises salaries by department include: Sales at $142,574, Admin at $59,941, Business Development at $157,332, and Customer Support at $57,404. Half of Sykes Enterprises salaries are above $133,740.
242 employees at Sykes Enterprises rank their Compensation in the Bottom 30% of similar sized companies in the US (based on 748 ratings) while 238 employees at Sykes Enterprises rank their Perks And Benefits in the Bottom 30% of similar sized companies in the US (based on 252 ratings).
Salaries contributed from Sykes Enterprises employees include job titles like Senior UI/UX Designer, Operations Manager, Technical Support, and CS Rep. Comparably data has a total of 2 salary records from Sykes Enterprises employees.
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $67k | $67k | 1st Percentile |
20th Percentile $100k | $100k | 20th Percentile |
40th Percentile $132k | $132k | 40th Percentile |
60th Percentile $219k | $219k | 60th Percentile |
80th Percentile $293k | $293k | 80th Percentile |
100th Percentile $391k | $391k | 100th Percentile |
$136,236*
Average Compensation
$133,740*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Sykes Enterprises Salaries by City
Sykes Enterprises Salaries by Department
Diversity & Inclusion at Sykes Enterprises
Diverse employees at Sykes Enterprises score the company 69/100 across various culture categories, placing Sykes Enterprises in the Top 35% of companies on Comparably with 10,000+ Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Sykes Enterprises across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Sykes Enterprises Perks & Benefits
Health & Wellness
- Dental Insurance
Paid Time Off
- PTO / Vacation Policy
Sykes Enterprises PTO
Sykes Enterprises' PTO and Vacation policy typically gives 0-10 days off a year with 67% of employees expected to be work free while out of office. Sykes Enterprises' benefits and PTO Package averages to represent a less than $500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Sykes Enterprises Careers
Sykes Enterprises Jobs
No Recent Jobs found for Sykes Enterprises on Comparably
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H1B Visa
In 2019, Sykes Enterprises applied for 6 H1B visas. Of the work permits applied for, 67% were approved.
An in-depth look at ‘Certified-withdrawn’ H1B applications at Sykes Enterprises unveil that one approved work permit application was withdrawn before the employee’s start date.
Work Permit Application Outcome
Sykes Enterprises has a total of 160000 employees
6
Total Applied
H1B Applications Outcome
- 67% Granted (4 out of 6)
- 0% Denied ( out of 6)
- 33% Withdrawn Application was withdrawn by the employer before approval/rejection (2 out of 6)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 6)
This data was calculated using publicly sourced data from OFLC Performance Data
Let Sykes Enterprises Know You Want To Work There
Overview of Candidates Interested in Sykes Enterprises on Comparably
Candidates By Department
All Industries | 50% | |
|---|---|---|
Customer Support | 25% | |
Admin | 13% | |
Engineering | 13% |
Candidates By Location
Tampa | 25% | |
|---|---|---|
Valrico | 13% | |
Lutz | 13% | |
Augusta | 13% | |
Lake Mary | 13% | |
Other | 25% |
Sykes Enterprises Internship Program
Acquiring a position in Sykes Enterprises' Internship Program is generally does not offer internships. Why intern at Sykes Enterprises? Employees are not so happy at Sykes Enterprises and rate their office perks as good. It’s summer, interning should not be only a learning experience, but also an enjoyable one. Sykes Enterprises employees say they’re never bored at work. Additionally, 57% have developed close friendships with their co-workers.
How difficult is it to get an internship at Sykes Enterprises?
Customer Support
Very Difficult0%
Somewhat Difficult20%
Not Difficult20%
Difficult0%
Does Not Offer Internships60%
Answered by 5 Customer Support Interns
Frequently Asked Questions regarding Sykes Enterprises
What is Sykes Enterprises address?
Sykes Enterprises location is at 600 Brickell Ave
Who is the CEO of Sykes Enterprises?
Sykes Enterprises CEO is Laurent Uberti, their score by employees is 66
What is the salary for Marketing Operations in Sykes Enterprises?
Marketing Operations average salary in the US is 111k
What are the salaries in the Product in Sykes Enterprises?
The average salaries for Product in Sykes Enterprises is 163k
How many employees work in Sykes Enterprises?
Sykes Enterprises has 160000 employees
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