Sykes Enterprises Employee Reviews
Out of 745 Sykes Enterprises employee reviews, 68% were positive. The remaining 32% were constructive reviews with the goal of helping Sykes Enterprises improve their work culture. The Marketing team, with 96% positive reviews, reports the best experience at Sykes Enterprises compared to all other departments at the company. The Sales team offered the most constructive feedback, with 54% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Scheduling department needs to be updated
Talking to people and helpings us
Respect people and actual care for their employees
Everything they are not nice
They need to fix themselves and uphold themselves with integrity.
Why do you feel undervalued and what would make you feel better about your compensation?
I was undervalued and told false information
The job had a ridiculous workload and only paid a measly $11.00 per hour
They give no benefits to normal employees and also 2 weeks to get a day off which is now becoming a standard which is insane.
Yes very under valued need new culutre
For working for a company providing FSA, HSA, HRA information to customers, the benefits the employees are offered are not good if at all existent. I feel the immediate from line leaders do all they can. Being offered HRA benefits we offer other companies would go a long way.
What do your coworkers need to improve and how could you work together better?
There are almost no guidances or progresses for my team and no one really knows the right way to do the job. We often also have to come up with the processes which is way over our pay grade and should not happen. This makes the work very stressful and often everyone does their job in a different way
My coworkers were fine. But there was no room for teamwork when it's each person on their own with a customer from start to end of shift.
Yes they are just like high school
People need to work in a compliant manner. They need to stop being jealous of persons who do well.
It's not my job to suggest changes - TM are paid to do that.
Review from Operations Dept
What needs to change to make the company culture better?
They have worst TLs and Management. It should start from executive level.
more training, better pay, bonuses and insurance
There is no communication. No answers no emails back. It's a joke
A flat hierarchy would be a first step.
Care about your new hire , how you start off is important, follow ups when theres a problem take ownership don't run from problems
What would you improve about your company's interview process?
Improve I-9 verification process of birth certificates
Review from Customer Support Dept
better preparation, honesty and more competent interview partners
Review from Operations Dept
I enjoyed the mental challenge of the interview I wouldnt change a thing
Review from Customer Support Dept
Follow up with the interviewers
I said it was difficult, because you can not get an interview.
Review from Customer Support Dept
What's going wrong and how can it be improved?
The days off are absurd and some of the bosses seem angry 99% of the time so they take it out on you.
Treat the customer bad need better customer one on one service
Everything is wrong. Sitel is going to sink.
Clearer direction and more follow up from management is necessary to the success within any organization. This company has neither.
Review from Operations Dept
They are hiring anyone who applies and hoping some stick.
What would you most like to see improved at your company?
Truly focus on diversity and competitive pay.
Review from Operations Dept