Sykes Enterprises Leadership Employee Reviews
What do you like best about the leadership team?
They were consistent and very patient. Great teachers. I use what I learned in everyday life. I'm disabled and they helped me through three years and we're very supportive to there employees.
Required some more efforts and personal interaction
Review from Customer Support Dept
They are amazing, love how they are very helpful
They are all helpful and just awesome.
Review from Customer Support Dept
They communicate in a positive way, giving great customer satisfaction, and encouraging leadership.
Review from Customer Support Dept
Some of the people are great but the people managing them are kinda absurd. They use the word family so it's a known red flag.
The leadership I directly deal with are amazing. They really are caring people. Everyone truly wants the best for each other, and it's amazing.
They are remarkable coaching skills
Review from Customer Support Dept
their friendly and willing to help as soon as possible.
Great compasionate people to work under
My TL makes sure she respond back to all of her team in a timely matter
Review from Customer Support Dept
He wants to help his employees
The are knowledgable and significant experience
they really care about the new hires
You have the change to grow up in the company, the leadership team are really caring and they really want to make all the information clear to al the new hires.
Positive vibes from my team
They only make a $1 more than me, so they really font deserve to be called leaders
strong and comitted and trusted
All willing to help everyone
They have a lot of patience and help you with everything!
What does the leadership team need to get better at?
Scheduling department needs to be updated
Talking to people and helpings us
Respect people and actual care for their employees
Everything they are not nice
They need to fix themselves and uphold themselves with integrity.
Communication, follow up, establishing clear direction, policies and procedures.
Review from Operations Dept
Having respect for their team and decent manners or humanity and learning the courtesy of being a professional not a MEAN GIRL that obviously is so miserable with her life that they come use the training students as kick mes
Review from Customer Support Dept
Probably everything if i am being honest. I am a team lead and the higher ups are either micro managers or dont care
Everything, you can't even count on getting your paycheck
Response, assisting agents with tech issues and definitely pay issues. The company is known to mess up agents check BUT to have it addressed, you have to get approval, and can not do it on the clock.
Pay attention and respond to the emails faster
Puntuality and communication withh all members
They are mean and nasty. They don't realize we weren't trained correctly
They need to promote good employees instead of bullying them out.
Communication, when you have training class and there's a deadline with the background checks not coming in follow up take ownership, dont say its a 3rd party nothing can be done . Dont make new hires feel worthless. Problem solving skills is a must !
Listen to its employees s
Review from Sales Dept
Being there for there for their employees. I have worked here for almost 2 years. I think this company could be great if they listened more to their employees instead of ignoring or reprimanding employees for expressing there feeling and stating what they need to be productive
Review from Customer Support Dept
Horrible team leads, very strict rules selectively enforced, half the people are cheating with someone at work. At least the dress code is super relaxed.
Review from Customer Support Dept
Communication is the key factor
Review from Customer Support Dept
Teaching the new employees the ropes of the job
Review from Customer Support Dept