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eNPS Score
Q&A With Sykes Enterprises Employees
As if you’re driven to better yourself professionally and personally, there’s a place for you here. If you want movie nights, ice cream socials, athletic and volunteer clubs, or just want “wear your PJ’s to work” days, that’s all here, too. We understand how intertwined work and life can become, so we invest in the training, development and overall success and engagement of our employees. Ready to take your career to the next level? Come work, learn and grow with us.
How employees describe working at Sykes Enterprises
There are almost no guidances or progresses for my team and no one really knows the right way to do the job. We often also have to come up with the processes which is way over our pay grade and should not happen. This makes the work very stressful and often everyone does their job in a different way
I used to work there I need my w2 form
I worked for Sykes I learned a lot from you guys. And would love for Malvern ar to get Sykes started again. Maybe not with At&t but a different company that you guys are contracted with. So the reason for my message is I'm looking to see who I need to speak to about my 401k. 5012294319 jenlowery
Excellent and professional environment with hands on resources for further personal development
Review from Customer Support Dept
Employees are treated like they have no life of their own. The ask for 10 hr availability and they only schedule you for 3 per day. You are punished if you need an accomodation
What it's like to work at Sykes Enterprises
- Sykes Enterprises employees generally work 8.5 hrs a day
- Employees at Sykes Enterprises report the work pace is comfortably fast
- On a typical day, employees at Sykes Enterprises have 1 meeting
- 77% of Sykes Enterprises employees look forward to interacting with their team every day
- Sykes Enterprises employees most often take 0-10 paid vacation and sick days each year
- 69% of Sykes Enterprises employees report they are happy with their work life balance
- Sykes Enterprises employees typically get valuable feedback on how to improve at work Every Week
- 64% of Sykes Enterprises employees call their work environment positive
Q&A With Sykes Enterprises Employees
IDX: 0 TOT: 52
If you could make changes, how would you improve the culture at Sykes Enterprises?
I would improve the culture at SYKES by removing those who do not actively support and exemplify our culture. Unfortunately, these individuals do not fit in and encourage even more negative opinions and actions. Why fight ourselves. Get rid of the cancer.
A new executive team that has more focus on the people than the bottom line
More structure documentation.
What's the company culture like at Sykes Enterprises?
Top Employee Response
It has a great work/life balance. It really does feel like a family, as it was started by a family. The founder and the CEO can be found in the halls, talking to all folks by first name. So, even though it is a huge company, it feels personable and family-oriented.
They have their favorites
a second family, great team players, active and creative
How's the work life balance at Sykes Enterprises?
50/50
With reorganizations they want you to do more with less throwing work life balance even further out the window
Great
What's the office vibe like at Sykes Enterprises?
Top Employee Response
It depends on what department you work in and the management you work under.
Friendly
Recently morale has been low bringing a lot of employees to seek new opportunities outside of sykes
How do I do well in an interview at Sykes Enterprises?
Just be honest
Just be yourself.
How secure do you feel at your job at Sykes Enterprises?
No longer employed by them. I believe that some of their practices are unfair on an individual basis. I termenated my epmloyment with them
100%
What's the interview process like at Sykes Enterprises?
Fast
Easy going
How much diversity is there among employees at Sykes Enterprises?
Very
much diversity
What unique perks and benefits does Sykes Enterprises provide?
None that I know of. It's sell sell sell
I'm not really aware of any Perks. They send out emails quite often with employee discounts, but once you look into them they aren't any better than what you can find on the internet, or with your loyalty cards.
What's the office layout like at Sykes Enterprises?
Cubics
Open cubes for the masses and closed, high cubes for mgmt. Execs are in offices with doors.
What are you most excited about working at Sykes Enterprises?
Incentive pay & overtime
Even though it has been in business for 40 years, this company believes and invests in innovation. So, there are still so many areas to help develop.
What are some of the best things about your team at Sykes Enterprises?
Top Employee Response
My team and our leaders treat each other with respect and kindness.
loyalty, pace, flexibillity
What do you like best about the leadership team at Sykes Enterprises?
SYKES' leadership team, as led by Chuck Sykes, conveys their respect for, and interest in, the company's employees.
easy accessible
What makes you most happy at Sykes Enterprises?
The feeling of being valued and trusted by my superiors
the work and coworkers
What is the best part about your compensation package at Sykes Enterprises?
its based on key performance and companies results with excelerator
SYKES has been very generous to me in my compensation, and every other aspect of my employment over the last 10 years. Happy Employee!
What needs to change to make the company culture better at Sykes Enterprises?
Top Employee Response
With turnover we are asked to do more with less. Moral is low around the company due to current executive choices and unfair compensation
more transparency on certain elements, increase staff to lower workload
What kind of people succeed at Sykes Enterprises?
The ones that don't take no for an answer even when the person can't afford what they are selling
How do you feel about going to work at Sykes Enterprises everyday?
I didn't like it.
How's the leadership on the Customer Support team at Sykes Enterprises?
The team leader I had was good and very helpful
How can I improve my chances of being hired at Sykes Enterprises?
Be prepared do research on company.Know whats your strong points are.
What are your coworkers at Sykes Enterprises like?
Friendly united front
What should I wear for an interview at Sykes Enterprises?
Business causal
How's the morale at Sykes Enterprises?
High
How's the feedback proccess at Sykes Enterprises?
Tough
How's the work pace at Sykes Enterprises?
Fast
Curious about what work's like at Sykes Enterprises?
Anonymously Ask Sykes Enterprises Employees Any Question
Should I work at Sykes Enterprises?
42% of Sykes Enterprises employees would encourage their friends to become coworkers, whereas 16% are neutral and 42% would not recommend working at Sykes Enterprises to their friends.
| 42% | Promoters |
|---|---|
| 16% | Passive |
| 42% | Detractors |
