C
67/100
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Sykes Enterprises Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
Working and getting promotion also working with customer
happy customers and pleasant co workers
To interact with friendly coworkers
Review from Customer Support Dept
The income and the mostly the job security
Review from Customer Support Dept
When i help a customer and fix their prople i feel like i have accomplished something so to make my customers happy makes me happy
Review from Customer Support Dept
Helping others when their goin through a difficult moment
Knowing 5:30 will come sooner or later just so I dont have to be the brunts of their insults
Review from Customer Support Dept
I can help people and I can grow in the company
Helping people fix they problems
Good conversations with people across the globe! How could you beat that!
When providing quality exp for cx
I can be myself while adapting to SYKES
Our culture and its people.
Review from Operations Dept
My colleagues make me look forward to coming to work every day
Helping my customers and my coworkers
Being able to be myself and grow!!
easy, well paid, near my interest
When i can put a smile on someones day and add a little moment of light to their life
Talking with coworkers is the best part of my day
That I can grow up in the company
What's going wrong and how can it be improved?
The days off are absurd and some of the bosses seem angry 99% of the time so they take it out on you.
Treat the customer bad need better customer one on one service
Everything is wrong. Sitel is going to sink.
Clearer direction and more follow up from management is necessary to the success within any organization. This company has neither.
Review from Operations Dept
They are hiring anyone who applies and hoping some stick.
New rules, new CEO, pay raise, less nagging.
They promote based on who they like and not who is qualified. Most management are not educated for the role they have. Just because someone has experience doing something, does not mean they were good at it or even qualified to keep doing the job. If you are good at your job, kept in your position
Review from Customer Support Dept
There are just no path to career growth. Our team leads/manager should be able to recommend raise's or promotions. Growing your career should mean more then just a statemet.
Review from Customer Support Dept
Better work environment happier spirits
Review from Customer Support Dept
Wish I had a different job mostly
Review from Customer Support Dept
Fire all management and start over
Review from Customer Support Dept
To feel welcome , and they way we are spoken to
Review from Sales Dept
Response from Sykes Enterprises
Thank you for the review. SYKES strives to be a welcoming company and we will always focus our attention on continuing to make steady improvements on order to be the best employer we can be.
better management and better pay
Review from Customer Support Dept
hourly pay, vacation and sick policy
Review from Customer Support Dept
Response from Sykes Enterprises
Thank you for the review. We hope your time at SYKES has been exceptional!
Management need to learn to treat and talk to employees like they are adults and not children. They also can work on being professional
Review from Customer Support Dept
need more raises and benefits
Better hourly wages along with optional double-pay overtime.
Better leadership, better recruiting managers
Managers, leadership couldn't be much worse.
We aren't trained and are expected to know everything when we weren't trained on the phones just thrown on them
What do you like best about your company?
Its pretty straight forward.
Review from IT Dept
What would you most like to see improved at your company?
Truly focus on diversity and competitive pay.
Review from Operations Dept
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