The employees were supportive of others.
Management can be unpleasant; they don't listen to employees and can be put-downs.
They can improve on listening to employees when they have alternative solutions to a problem.
Back room employees on hardlines and softlines are generally productive. Employees working in the donation bay can be more productive.
The quesions were straightforward for former employees. The questions should also be answerable by new employees or those that have never been employed before.