American Airlines Leadership Employee Reviews
What do you like best about the leadership team?
Empathetic and willing to listen to needs and customer concerns.
Review from Operations Dept
they respected me in my job and create a positive work environment.
they have a nice cordination.
My mgr is the best, supports his employees as much as the company allows.
They truly care about people.
Patient and compassionate and is always present
The leadership team was great. The directors were very approachable and friendly. My direct manager was aweful.
They want the best for us all.
Review from Sales Dept
Transparent teamwork and leadership driving solid results
Review from Operations Dept
Very informative in disbursing information
Jennifer boltion I want to work on your new job today at your new house for a couple days p to get the new car and I want you to get
Very inspiring group of individuals
Good. Accepting of new ideas
Opportunities to grow up in the company
Team work and great communication
is new at our airport. we shall see!
Clear direction. They seem up to the challenge.
Respect for each other here
Not a whole lot. I will say though, they don't micro-manage.
They will voucher for your training and integrity
What does the leadership team need to get better at?
Running an airline into success
Knowing what their employees want. Extremely out of touch and they know it, even playing into it.
Everything to work as a team
Learning how to manage human beings
a moral compass to start with.
Less cost cutting more revenue generation
Leadership is only concerned about upward mobility at all costs. They do not care about their subordinates.
Being human and realize metrics are killing the companies reputation and will backfire. Agents are not numbers but people and stop overselling flights and putting agents in horrible situations while you sit behind a desk and calculate your metrics
Leadership in work place environment
Flexibility. Time and geographically wise. No point on not offering home based as a permanent option for some departments
increase human value in your decision making, tq
Compassion and rewarding to all level employees
Communication with their staff memebers
Everything and empathy for employees. Human kindness for one!!
Treating employees like people and not machines
They need to be more supportive of employees.
Communicate information better to staff.
Ethics and a conscious. Not to be driven by bonuses
we need a CEO who can speak like a professional and otherwise lead the airline in the right direction - compareed to Delta, American has taken an enormous nose dive in customer service which for decades was not the case
Following through on anything related to fixing the operation. Treat non-Union employees better. Look at facts rather that the preconceived and deluded narrative that they want to be true.