American Airlines CEO & Leadership Team Ratings | Comparably
Comparably
American Airlines Claimed Company
Embark on an adventure with a commitment to service, excellence and humanity. Our team is what powers our airline. We are proudly dedicated to our purpose of caring for people on life’s journey, including connecting our customers to the people and places they love or providing our team members development and leadership opportunities to acquire new skills and explore their potential. With more than 1,300 aircraft in our mainline and regional fleets combined and an extensive route network that touches six continents, we’ve got a place for you to start — or continue — your career. Whether you’re stationed at one of our hundreds of airports, working out of our state-of-the-art headquarters in Fort Worth, Texas, or serving customers over the phone from your home office, there are endless opportunities for you to grow and lead at American. read more
EMPLOYEE
PARTICIPANTS
667
TOTAL
RATINGS
5376
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American Airlines CEO & Leadership Team Ratings

Robert Isom and the American Airlines leadership team are scored a "D+" by 471 employees placing it in the Bottom 25% of companies sized 10,000+ Employees on Comparably. The Leadership Score of 59/100 is based on 1228 ratings; it combines employee feedback on their CEO (64/100), Manager (59/100), and Executive Team (56/100).

Robert Isom American Airlines CEO Rating

Bottom 35% Compared to other companies of similar size in Dallas
C-
64 / 100
Robert Isom American Airlines' CEORobert Isom the CEO of American Airlines received an average score of 64 from American Airlines employees.
Male employees at American Airlines rate the CEO the highest.
Male: 65
Female: 63
The Communications department at American Airlines rate the CEO the highest, while Admin department rates the CEO lowest.
Communications: 90
IT: 79
Engineering: 72
Sales: 70
Customer Support: 61
Operations: 60
Admin: 56
Employees who have been at American Airlines for 5 to 10 Years rate the CEO the highest.
66
Less Than 1 Year
60
1 to 2 Years
68
2 to 5 Years
80
5 to 10 Years
67
Over 10 Years
African American/Black employees at American Airlines rate the CEO the highest.
African American/Black: 69
Caucasian: 65
Hispanic or Latino: 60
Other: 58
Asian or Pacific Islander: 56

American Airlines Manager Rating

Bottom 25% Compared to other companies of similar size in Dallas
D+
59 / 100
Managers received an average score of 59 from American Airlines employees.
Female employees at American Airlines rate their Manager the highest.
Male: 52
Female: 63
The Marketing department at American Airlines rate their Manager the highest, while Sales department rates their Manager lowest.
Marketing: 83
Admin: 74
Engineering: 72
IT: 63
Customer Support: 61
Communications: 60
Operations: 59
Sales: 51
Employees who have been at American Airlines for 1 to 2 Years rate their Manager the highest.
64
Less Than 1 Year
76
1 to 2 Years
60
2 to 5 Years
51
Over 10 Years
Hispanic or Latino employees at American Airlines rate their Manager the highest.
Hispanic or Latino: 68
Other: 62
African American/Black: 60
Caucasian: 54
Asian or Pacific Islander: 43

American Airlines Executive Team Rating

Bottom 25% Compared to other companies of similar size in Dallas
D+
56 / 100
The Executive team received an average score of 56 from American Airlines employees.
Female employees at American Airlines rate the Executive Team the highest.
Male: 53
Female: 55
The Communications department at American Airlines rate the Executive Team the highest, while Engineering department rates the Executive Team lowest.
Communications: 67
IT: 57
Operations: 56
Admin: 53
Customer Support: 53
Sales: 53
Engineering: 38
Employees who have been at American Airlines for Less Than 1 Year rate the Executive Team the highest.
66
Less Than 1 Year
58
1 to 2 Years
50
2 to 5 Years
48
Over 10 Years
African American/Black employees at American Airlines rate the Executive Team the highest.
African American/Black: 63
Caucasian: 53
Hispanic or Latino: 51
Other: 51
Asian or Pacific Islander: 43
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