82
out of 100
American Airlines Claimed Company
Embark on an adventure with a commitment to service, excellence and humanity. Our team is what powers our airline. We are proudly dedicated to our purpose of caring for people on life’s journey, including connecting our customers to the people and places they love or providing our team members development and leadership opportunities to acquire new skills and explore their potential.
With more than 1,300 aircraft in our mainline and regional fleets combined and an extensive route network that touches six continents, we’ve got a place for you to start — or continue — your career. Whether you’re stationed at one of our hundreds of airports, working out of our state-of-the-art headquarters in Fort Worth, Texas, or serving customers over the phone from your home office, there are endless opportunities for you to grow and lead at American. read more
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American Airlines Competitors
American Airlines competitors include Southwest Airlines, Delta Air Lines, Spirit Airlines, United Airlines and Air France-KLM. American Airlines ranks 3rd in Gender Score on Comparably vs its competitors. See below how American Airlines compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
CEO Rank
5th
eNPS Rank
5th
Gender Rank
3rd
Diversity Rank
3rd
Product Quality
4th
NPS Rank
3rd
Pricing Rank
4th
Customer Service
4th
See American Airlines Culture vs Competitors:
- 1st
Southwest Airlines78 / 100 - 2nd
Delta Air Lines77 / 100 - 3rd
Spirit Airlines71 / 100 - 4th
United Airlines66 / 100 - 5thAmerican Airlines62 / 100
American Airlines Competitors at a Glance
CEO Ratings Comparison
American Airlines' CEO Score Ranks 5th
465 Employees at American Airlines rate Robert Isom a 64 out of 100, which ranks them 5th below United Airlines' CEO,Scott Kirby. Last rating was 10 days ago.
- 1st
Ed BastianDelta Air Lines975 Employees at Delta Air Lines rate Ed Bastian a 82 out of 100, which ranks them 1st out of American Airlines' competitors. Last rating was 23 days ago.
- 2nd
Robert E. JordanSouthwest Airlines79out of 100438 Employees at Southwest Airlines rate Robert E. Jordan a 79 out of 100, which ranks them 2nd out of American Airlines' competitors. Last rating was a month ago.
- 3rd
Ted ChristieSpirit Airlines75out of 100213 Employees at Spirit Airlines rate Ted Christie a 75 out of 100, which ranks them 3rd out of American Airlines' competitors. Last rating was 12 days ago.
- 4th
Scott KirbyUnited Airlines68out of 100430 Employees at United Airlines rate Scott Kirby a 68 out of 100, which ranks them 4th out of American Airlines' competitors. Last rating was 10 days ago.
Product Quality Score Comparison
American Airlines Ranks 4th in Product Quality Score
586 Customers rate American Airlines' Product Quality Score a 3.4/5, which ranks it 4th against its competitors, below Air France-KLM.
NPS Comparison
American Airlines Ranks 3rd in Net Promoter Score
727 Customers rate American Airlines' Net Promoter Score a 13, which ranks it 3rd against its competitors, below Delta Air Lines. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend American Airlines to a friend?”.
Pricing Score Comparison
American Airlines Ranks 4th in Pricing Score
536 Customers rate American Airlines' Pricing Score a 3.4/5, which ranks it 4th against its competitors, below Delta Air Lines.
Customer Service Comparison
American Airlines Ranks 4th in Customer Service
501 Customers rate American Airlines' Customer Service a 3.4/5, which ranks it 4th against its competitors, below Air France-KLM.
Overall Culture Score Comparison
American Airlines Ranks 5th in Overall Culture Score
666 Employees rate American Airlines' Overall Culture a 62/100, which ranks it 5th against its competitors, below United Airlines. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.
eNPS Comparison
American Airlines Ranks 5th in Employee Net Promoter Score
489 Employees rate American Airlines' Employee Net Promoter Score a -4, which ranks it 5th against its competitors, below United Airlines. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at American Airlines to a friend?”.
Gender Score Comparison
American Airlines Ranks 3rd in Gender Score
64 Employees rate American Airlines' Gender Score a 65/100, which ranks it 3rd against its competitors, below Southwest Airlines. The Gender Score tracks how positively women rate their experience at American Airlines.
Diversity Score Comparison
American Airlines Ranks 3rd in Diversity Score
68 Employees rate American Airlines' Diversity Score a 63/100, which ranks it 3rd against its competitors, below Southwest Airlines. The Diversity Score tracks how positively diverse employees rate their experience at American Airlines.
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