American Airlines Employee Reviews
Out of 617 American Airlines employee reviews, 58% were positive. The remaining 42% were constructive reviews with the goal of helping American Airlines improve their work culture. The Sales team, with 71% positive reviews, reports the best experience at American Airlines compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 54% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Senior management is very compassionate and is extremely approachable and conversational.
Review from Operations Dept
What do you like best about the leadership team?
Empathetic and willing to listen to needs and customer concerns.
Review from Operations Dept
they respected me in my job and create a positive work environment.
they have a nice cordination.
My mgr is the best, supports his employees as much as the company allows.
They truly care about people.
What does the leadership team need to get better at?
Running an airline into success
Knowing what their employees want. Extremely out of touch and they know it, even playing into it.
Everything to work as a team
Learning how to manage human beings
a moral compass to start with.
What is the best part about your compensation package?
The dental and vision coverage.
Review from Operations Dept
amazing, truly wonderful travel benefits
100% psychiatric and 5 therapy sessions are covered.
Flight benefits, good healthcare options
The obvious being flight benefits. However our healthcare, dental and vision are all great. I've never had an issue with coverage or acceptance of plans by local providers. Not in DFW so in an out-station.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
This airline is competing for last place
Company pays far below their competitors, but boasts profits, thanks to these employees.
Being paid a fair market price
If the pay would be better, this job would the dream job
Salary increase on a more competitive scale
What are some of the best things about your team?
Working together to rake care of the needs of the customers.
Review from Operations Dept
The best traits of my team are the supportive, respectful, and positive environment they create, which makes me feel genuinely happy and valued at work.
Knowledge. The average seniority on my team is 25 years.
they help each other .
People try hard, trauma bonding
What do your coworkers need to improve and how could you work together better?
Whatever coworkers do is based on company ethics which leave a lot to be desired.
Communication and consistency. Everyone being on the same page
Coworkers need to speak up more, but culture discourages this.
Learn to talk to each other an get along
A more open enviroment not us VS them
What is most positive about the culture and environment at your company?
Mature co-workers and most have the same work ethic.
Review from Operations Dept
The best traits of my team are the supportive, respectful, and positive environment they create, which makes me feel genuinely happy and valued at work.
There is ALWAYS someone to support you, cheer you on, fight for you if necessary.
Above average & sustained promotions due to attrition.
they have great Work ethics
What needs to change to make the company culture better?
In truth, if seventy percent of the management disappeared tomorrow, I don't think anyone would notice. Nor would it affect the operation at all. We can go whole days without seeing any of them while they have meetings and not only is the atmosphere better, but things get done more efficiently.
Horrible company culture at american airlines.
it will be better if people get along, but right now it's a hostile environmental
Hold management and superiors accountable for actions that are in violation of code of conduct and ethic
The scolding culture its not very helpful everyone wants to scold instead of correcting and properly informing
What did you like most about the interview process?
The ability to interact positively with the interviewer and understanding of the company.
Review from Operations Dept
fair and efficient considering the thousands of applications they have to sort through each time the role opens
The interaction of the questions and answer .
It involved several meetings to meet the team
The interview process is highly competitive.
What would you improve about your company's interview process?
Be honest about the job
Interviews don’t mean anything. Candidates are pre-chose
Standardize the process. At AA each area does whatever it wants which makes no sense.
Nothing it is good unlike other things
The interview process was easy it was enjoyable. no improvement needed on that
Review from Sales Dept
What makes you most happy at work?
Helping my passengers start off with a positive feeling as they start their journey.
Review from Operations Dept
The best traits of my team are the supportive, respectful, and positive environment they create, which makes me feel genuinely happy and valued at work.
Going home to see my family
The independence, responsibility, and success I feel working.
Business passengers and colleagues are the best.
What's going wrong and how can it be improved?
Company needs to pay off debt, modernize technology and improve service
This place is a damn joke
New management and overhaul on policies. Srop abusing the employees
Honestly and transparency and ethics
get rid of the America West/ US Air management regime - replace them with a Gordon Bethune (former Continental) or Richard Anderson or Ed Bastian type
What would you most like to see improved at your company?
giving us more rest inbetween flights on layovers
Maintain everything the way it is
Review from IT Dept