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American Airlines Claimed Company
Embark on an adventure with a commitment to service, excellence and humanity. Our team is what powers our airline. We are proudly dedicated to our purpose of caring for people on life’s journey, including connecting our customers to the people and places they love or providing our team members development and leadership opportunities to acquire new skills and explore their potential.
With more than 1,300 aircraft in our mainline and regional fleets combined and an extensive route network that touches six continents, we’ve got a place for you to start — or continue — your career. Whether you’re stationed at one of our hundreds of airports, working out of our state-of-the-art headquarters in Fort Worth, Texas, or serving customers over the phone from your home office, there are endless opportunities for you to grow and lead at American. read more
American Airlines Company Culture
American Airlines Culture
This score is derived from employee ratings & reviews2.9/5
American Airlines' Overall Culture is rated C-
Top Rated Culture Dimensions
Perks & Benefits
C+eNPS
C+Gender
CDiversity
CCEO Rating
C-American Airlines CEO
Bottom 35%Bottom 35% of Similar Size Companies on Comparably
Robert Isom
64 /100
See More
Diversity at American Airlines
Bottom 40%Bottom 40% of Similar Size Companies on Comparably
C
Diverse employees at American Airlines have rated Office Culture, Environment, and Perks And Benefits as the highest categories they have scored
Women at American Airlines
Bottom 45%Bottom 45% of Similar Size Companies on Comparably
C
Women at American Airlines have rated Environment, Perks And Benefits, and Work Culture as the highest categories they have scored
American Airlines eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 50%Top 50% of Similar Size Companies on Comparably
Recommend to a Friend?
-4
American Airlines employees are -4% more likely to recommend American Airlines as a great place to work
| 39% | Promoters |
|---|---|
| 18% | Passives |
| 43% | Detractors |
Working at American Airlines
Working at American Airlines is rated below average by 660 employees, across various culture dimensions. American Airlines employees rate Perks And Benefits highest among all categories, and think that Professional Development and Meetings have the most room for improvement, putting American Airlines’s culture in the Bottom 30% compared to similar sized companies on Comparably and in the Bottom 30% compared to other companies in Dallas. See below in detail how working at American Airlines was rated by employees.
Overall Company Culture at American Airlines
C-
Overall Company Culture at American Airlines is rated C-
Last updated today
Bottom
30%
American Airlines ranks in the Bottom 30% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score
American Airlines Employee Reviews
Out of 617 American Airlines employee reviews, 58% were positive. The remaining 42% were constructive reviews with the goal of helping American Airlines improve their work culture.
| Positive Reviews | 58% |
|---|---|
| Constructive Feedback | 42% |
Positive Reviews From American Airlines Employees
- What did you like most about the interview process?The ability to interact positively with the interviewer and understanding of the company.
- What makes you most happy at work?Helping my passengers start off with a positive feeling as they start their journey.
- What is most positive about the culture and environment at your company?Mature co-workers and most have the same work ethic.
Constructive Feedback From American Airlines Employees
- What needs to change to make the company culture better?In truth, if seventy percent of the management disappeared tomorrow, I don't think anyone would notice. Nor would it affect the operation at all. We can go whole days without seeing any of them while they have meetings and not only is the atmosphere better, but things get done more efficiently.
- What's going wrong and how can it be improved?Company needs to pay off debt, modernize technology and improve service
- What's going wrong and how can it be improved?This place is a damn joke
American Airlines Company Information
American Airlines Company Overview
Embark on an adventure with a commitment to service, excellence and humanity. Our team is what powers our airline. We are proudly dedicated to our purpose of caring for people on life’s journey, including connecting our customers to the people and places they love or providing our team members development and leadership opportunities to acquire new skills and explore their potential. With more than 1,300 aircraft in our mainline and regional fleets combined and an extensive route network that touches six continents, we’ve got a place for you to start — or continue — your career. Whether you’re stationed at one of our hundreds of airports, working out of our state-of-the-art headquarters in Fort Worth, Texas, or serving customers over the phone from your home office, there are endless opportunities for you to grow and lead at American.
American Airlines was founded in 1926 and its current CEO is Robert Isom. Since its inception 100 years ago, American Airlines has grown to 130000 employees.
American Airlines Mission, Vision & Values
American Airlines Mission Statement
At American Airlines, our purpose is to care for people on life’s journey. Together with our American Eagle regional partners, we offer thousands of flights daily to more than 350 destinations in more than 60 countries. American has hubs in Charlotte, Chicago, Dallas-Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix and Washington, D.C.
American Airlines Values
- Caring
- Collaboration
- Development
- Results
- Future
Sustainability and Corporate Social Responsibility at American Airlines
At American Airlines, sustainability means delivering the benefits of air travel while protecting the planet. We’re the first U.S. airline with a clear path to net-zero carbon emissions by 2050. Climate change is a pressing global challenge, and we’re committed to doing our part to address it. We’ve worked to increase our fuel efficiency and reduce greenhouse gas emissions to help plan a low-carbon future.
As the first airline to receive validation from the Science Based Targets initiative (SBTi) for its intermediate carbon emissions reduction goal, American is actively incorporating sustainability at every level of the business. American operates the youngest, simplest, most efficient fleet among U.S. network carriers and is an industry leader in sustainable aviation fuel (SAF) consumption.
At American, we believe in putting our extensive resources to good use by contributing to the communities we touch. Through our philanthropic efforts and local presence, we’re working to better the lives of those around us.
| Headquarter | 1 Skyview Drive Fort Worth, TX 76155 United States of America |
|---|---|
| Website | www.aa.com |
| Founding Date | 1926 |
| Tel | (800) 433-7300 |
| Company Status | Public |
| Stock | AAL |
| Jobs | jobs.aa.com/ |
| Social Sites |
American Airlines Competitors
American Airlines competitors include Southwest Airlines, Delta Air Lines, Spirit Airlines, and United Airlines. American Airlines ranks 5th in Overall Culture Score on Comparably vs its competitors. See below how American Airlines compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
A Day in the Life
A Day in the Life
American Airlines employees generally work 9.2 hrs a day
Work Hours
A Day in the Life
Employees at American Airlines report the work pace is extremely fast
Work Pace
A Day in the Life
On a typical day, employees at American Airlines have 2 meetings
Meetings
A Day in the Life
80% of American Airlines employees look forward to interacting with their team every day
Coworkers
A Day in the Life
American Airlines employees most often take 20-30 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
43% of American Airlines employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
American Airlines employees never get valuable feedback on how to improve at work
Feedback
A Day in the Life
52% of American Airlines employees call their work environment positive
Environment
American Airlines Employees
American Airlines has 130000 employees. 660 employees at American Airlines have reviewed American Airlines across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was today.
Overall, the 660 American Airlines employees give their leadership a grade of D+, or Bottom 25% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at American Airlines are not very pleased with their total compensation at American Airlines, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at American Airlines are generally satisfied with their team. 660 Participants grade the quality of their coworkers a C-. Less than half believe the meetings at American Airlines are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at American Airlines believe the environment at American Airlines is positive. Most Participants believe the pace of work at American Airlines is extremely fast. About 58% of the employees at American Airlines work 8 hours or less, while 12% of them have an extremely long day - longer than twelve hours.
Overall, the employees at American Airlines are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining American Airlines - Employee Onboarding
The prevailing opinion from employees about joining American Airlines is that the company was very unprepared on their first day. American Airlines employees concluded that their overall onboarding experience was negative. 33% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
American Airlines KPIs and OKRs
At American Airlines 11% of employees think their department KPIs and OKRs are clear. Employees’ understanding of American Airlines' KPIs and OKRs is essential for its success. Out of 25 American Airlines employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 15 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
American Airlines CEO & Leadership
American Airlines CEO - Robert Isom
64 /100
American Airlines’s CEO Robert Isom started in this role in 2022. Robert’s approval rate is lower compared to CEOs at similar sized companies, putting Robert in the Bottom 35% of all CEOs of similar-sized companies on Comparably, and in the Bottom 35% compared to CEOs of all other companies in Dallas. Robert Isom’s employees rank American Airlines in the Top 50% for Perks And Benefits, and in the Bottom 35% for Compensation. Isom is generally unpopular with American Airlines employees, but ranks especially low with employees with 3 to 6 Years experience, and by employees in the Admin department and Asian or Pacific Islander employees. However, employees in the Communications department have a slightly more favorable view of the CEO. When compared to American Airlines’s competitors, Robert Isom ranks below both United Airlines CEO Scott Kirby and Spirit Airlines CEO Ted Christie.
American Airlines Leadership
The American Airlines Executive Team is rated a “D+” and led by CEO Robert Isom, Chief People Officer Cole Brown, and Executive Vice President, Communications and Marketing and Chief Communications Officer Ron DeFeo
Robert Isom CEO / President
Robert Isom is Chief Executive Officer of American Airlines Group and American Airlines, its principal subsidiary... read more
Cole Brown Chief People Officer
Cole Brown is American’s Chief People Officer. In this role, she leads all aspects of the airline’s People organization,... read more
Nate Gatten Executive Vice President of American Eagle, Corporate Real Estate and Government Affairs
Nate Gatten is American’s Chief Government Affairs Officer. He leads the airline’s Airport Affairs, Corporate Real... read more
Ganesh Jayaram Chief Digital and Information Officer
Ganesh Jayaram is Chief Digital and Information Officer at American. He is responsible for all technology efforts,... read more
Steve Johnson Vice Chair and Chief Strategy Officer
Steve Johnson is Vice Chair and Chief Strategy Officer. He has responsibility for American’s Commercial organization,... read more
David Seymour Chief Operating Officer
David Seymour is American’s Chief Operating Officer. He leads all of American’s operations including airport operations,... read more
American Airlines Salaries
How much does American Airlines pay?
How much do people at American Airlines get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at American Airlines is $128,273, or $61 per hour, while the estimated median salary is $117,833, or $56 per hour.
At American Airlines, the highest paid job is a Director of Operations at $150,000 annually and the lowest is a Sales Associate at $35,000 annually. Average American Airlines salaries by department include: Marketing at $84,534, Sales at $35,000, Customer Support at $97,000, and Operations at $150,000. Half of American Airlines salaries are above $117,833.
263 employees at American Airlines rank their Compensation in the Bottom 35% of similar sized companies in the US (based on 811 ratings) while 253 employees at American Airlines rank their Perks And Benefits in the Top 50% of similar sized companies in the US (based on 269 ratings).
Salaries contributed from American Airlines employees include job titles like Lead Engineer, Data Scientist, Senior Developer, and DevOps. Comparably data has a total of 23 salary records from American Airlines employees.
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $101k | $101k | 1st Percentile |
20th Percentile $167k | $167k | 20th Percentile |
40th Percentile $239k | $239k | 40th Percentile |
60th Percentile $255k | $255k | 60th Percentile |
80th Percentile $271k | $271k | 80th Percentile |
100th Percentile $300k | $300k | 100th Percentile |
$128,273*
Average Compensation
$117,833*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
American Airlines Salaries by City
American Airlines Salaries by Department
Diversity & Inclusion at American Airlines
Diverse employees at American Airlines score the company 63/100 across various culture categories, placing American Airlines in the Bottom 40% of companies on Comparably with 10,000+ Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at American Airlines across various culture dimensions.
From the team members we hire to the customers we serve, inclusion and diversity is a way of life at American Airlines. Every day, our team members work to make American a place where people of all generations, races, ethnicities, genders, sexual orientations, gender identity, disabilities, religious affiliations and backgrounds feel welcome and valued. It's a place where you’ll be a part of our global family who care for one another and have an opportunity to thrive. We proudly support 20 Employee Business Resource Groups (EBRGs) that represent our team members, their beliefs, nationalities, backgrounds and more. Guided by your unique perspective, we invite you to collaborate with our team as we continue to share the American Airlines story—today, tomorrow and beyond.
Ranked Culture the Highest
Ranked Culture the Lowest
American Airlines Perks & Benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
Financial Benefits
- 401K / Retirement Plan
American Airlines PTO
American Airlines' PTO and Vacation policy typically gives 20-30 days off a year with 75% of employees expected to be work free while out of office. Paid Time Off is American Airlines' most important benefit besides Healthcare when ranked by employees, with 51% of employees saying it is the most important benefit. American Airlines' benefits and PTO Package averages to represent a $500 -$1000 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
American Airlines Careers
American Airlines Jobs
No Recent Jobs found for American Airlines on Comparably
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H1B Visa
In 2019, American Airlines applied for 345 H1B visas. Of the work permits applied for, 93% were approved.
An in-depth look at ‘Certified-withdrawn’ H1B applications at American Airlines unveil that one approved work permit application was withdrawn before the employee’s start date, and 20 were withdrawn by American Airlines after the employee’s start date.
Work Permit Application Outcome
American Airlines has a total of 130000 employees
345
Total Applied
H1B Applications Outcome
- 93% Granted (321 out of 345)
- <1% Denied (3 out of 345)
- <1% Withdrawn Application was withdrawn by the employer before approval/rejection (1 out of 345)
- 6% Certified-Withdrawn Application was approved but later withdrawn by employer (20 out of 345)
This data was calculated using publicly sourced data from OFLC Performance Data
Let American Airlines Know You Want To Work There
Overview of Candidates Interested in American Airlines on Comparably
Candidates By Department
Customer Support | 35% | |
|---|---|---|
All Industries | 30% | |
Finance | 10% | |
Design | 10% | |
Engineering | 10% | |
Other | 5% |
Candidates By Location
Dallas | 15% | |
|---|---|---|
Fort Worth | 10% | |
Philadelphia | 10% | |
Frisco | 5% | |
Remote | 5% | |
Other | 55% |
Frequently Asked Questions regarding American Airlines
What is American Airlines address?
American Airlines location is at 1 Skyview Drive
Who is the CEO of American Airlines?
American Airlines CEO is Robert Isom, their score by employees is 64
What are the salaries in American Airlines
The average salary for employees in American Airlines is 128273$
What is American Airlines eNPS?
The eNPS for American Airlines is -4
What is American Airlines revenue?
American Airlines revenue is $42B
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