American Airlines Employee Reviews
Out of 621 American Airlines employee reviews, 58% were positive. The remaining 42% were constructive reviews with the goal of helping American Airlines improve their work culture. The Sales team, with 71% positive reviews, reports the best experience at American Airlines compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 54% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Running an airline into success
Knowing what their employees want. Extremely out of touch and they know it, even playing into it.
Everything to work as a team
Learning how to manage human beings
a moral compass to start with.
Why do you feel undervalued and what would make you feel better about your compensation?
This airline is competing for last place
Company pays far below their competitors, but boasts profits, thanks to these employees.
Being paid a fair market price
If the pay would be better, this job would the dream job
Salary increase on a more competitive scale
What do your coworkers need to improve and how could you work together better?
Whatever coworkers do is based on company ethics which leave a lot to be desired.
Communication and consistency. Everyone being on the same page
Coworkers need to speak up more, but culture discourages this.
Learn to talk to each other an get along
A more open enviroment not us VS them
What needs to change to make the company culture better?
In truth, if seventy percent of the management disappeared tomorrow, I don't think anyone would notice. Nor would it affect the operation at all. We can go whole days without seeing any of them while they have meetings and not only is the atmosphere better, but things get done more efficiently.
Horrible company culture at american airlines.
it will be better if people get along, but right now it's a hostile environmental
Hold management and superiors accountable for actions that are in violation of code of conduct and ethic
The scolding culture its not very helpful everyone wants to scold instead of correcting and properly informing
What would you improve about your company's interview process?
Be honest about the job
Interviews don’t mean anything. Candidates are pre-chose
Standardize the process. At AA each area does whatever it wants which makes no sense.
Nothing it is good unlike other things
The interview process was easy it was enjoyable. no improvement needed on that
Review from Sales Dept
What's going wrong and how can it be improved?
Company needs to pay off debt, modernize technology and improve service
This place is a damn joke
New management and overhaul on policies. Srop abusing the employees
Honestly and transparency and ethics
get rid of the America West/ US Air management regime - replace them with a Gordon Bethune (former Continental) or Richard Anderson or Ed Bastian type
What would you most like to see improved at your company?
giving us more rest inbetween flights on layovers
Maintain everything the way it is
Review from IT Dept