C-
65/100
American Airlines Claimed Company
Embark on an adventure with a commitment to service, excellence and humanity. Our team is what powers our airline. We are proudly dedicated to our purpose of caring for people on life’s journey, including connecting our customers to the people and places they love or providing our team members development and leadership opportunities to acquire new skills and explore their potential.
With more than 1,300 aircraft in our mainline and regional fleets combined and an extensive route network that touches six continents, we’ve got a place for you to start — or continue — your career. Whether you’re stationed at one of our hundreds of airports, working out of our state-of-the-art headquarters in Fort Worth, Texas, or serving customers over the phone from your home office, there are endless opportunities for you to grow and lead at American. read more
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American Airlines Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
Helping my passengers start off with a positive feeling as they start their journey.
Review from Operations Dept
The best traits of my team are the supportive, respectful, and positive environment they create, which makes me feel genuinely happy and valued at work.
Going home to see my family
The independence, responsibility, and success I feel working.
Business passengers and colleagues are the best.
To feel of value to management
Talking with passengers and my fellow coworkers.
Review from Sales Dept
Knowing my team is successful and enjoying what they do.
Review from Operations Dept
Nothing at all except getting paid
When I am able to work independently! (not micro managed)
Traveling and helping others travel as well.
M o n e y
I guess just the overall job itsself
My co-workers, and the work pace. You get so busy, you forget 4 hours have passed already.
Cooperation with other team members
Passagers complain about delays and lost luggage
My role to lead others and nurture growth.
Seeing my coworkers and feeling lije i did a great job
When the shift ends, it is a great feeling.
I enjoy being around co-workers.
What's going wrong and how can it be improved?
Company needs to pay off debt, modernize technology and improve service
This place is a damn joke
New management and overhaul on policies. Srop abusing the employees
Honestly and transparency and ethics
get rid of the America West/ US Air management regime - replace them with a Gordon Bethune (former Continental) or Richard Anderson or Ed Bastian type
Improve company culture, then client experience will improve as well.
improve work ethics and morale
Review from Operations Dept
A better aligned job to my skillset and liking
Review from IT Dept
AA cannot do anything right. The management is so out of touch with the average employee- the average employee feels it and is acting out in ways that hurt the image and brand of the company
Review from Operations Dept
I work at home and I book tickets. I often get angry customers on my phone who want a refund on a nonrefundable ticket. I often get cussed at, yelled at, and death threats said towards me every day while on the phone. Customers shouldn't be allowed to speak to us this way.
Review from Sales Dept
A sweeping change in upper management
Review from Operations Dept
Settle our contracts and respect the workers
Review from Operations Dept
Management needs to listen to front line employees that interact with customers on a daily basis. They set their own agenda and hope that the front line employees will agree with it. Management will never ask front line employees "how can we do this better?"
Review from Sales Dept
Everything is wrong... I don’t even know where To begin! I feel bad for people who fly with us because of the horrible products we offer! There is nothing service wise we can fix when the products aren’t good enough
Review from Customer Support Dept
Finance is very cut throat. The leaders thrive on the fact they can stop projects from progressing under the guise of responsibility/accountability.
they seem to want to charge legacy prices but operate like a discount airline, no leg room, no luggage allowance
Review from Customer Support Dept
I think the company doesnt deliver on all of their promises and i also believe they are constanty downgrading the product which upsets the passengers who then take our their frustrations on those of us who have no control over the changes
Review from Operations Dept
Management does not take the time to listen to employees
Review from Customer Support Dept
Share the wealth with those who actually produce the profits.
Review from Operations Dept
Toxic environment please send undercover boss
What do you like best about your company?
excellent benefits they are a solid company
What would you most like to see improved at your company?
giving us more rest inbetween flights on layovers
Maintain everything the way it is
Review from IT Dept
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