American Airlines Employee Reviews
Out of 621 American Airlines employee reviews, 58% were positive. The remaining 42% were constructive reviews with the goal of helping American Airlines improve their work culture. The Sales team, with 71% positive reviews, reports the best experience at American Airlines compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 54% of that department's reviews constructive in nature.
What do you like best about the leadership team?
Empathetic and willing to listen to needs and customer concerns.
Review from Operations Dept
they respected me in my job and create a positive work environment.
they have a nice cordination.
My mgr is the best, supports his employees as much as the company allows.
They truly care about people.
What is the best part about your compensation package?
The dental and vision coverage.
Review from Operations Dept
amazing, truly wonderful travel benefits
100% psychiatric and 5 therapy sessions are covered.
Flight benefits, good healthcare options
The obvious being flight benefits. However our healthcare, dental and vision are all great. I've never had an issue with coverage or acceptance of plans by local providers. Not in DFW so in an out-station.
Review from Customer Support Dept
What are some of the best things about your team?
Working together to rake care of the needs of the customers.
Review from Operations Dept
The best traits of my team are the supportive, respectful, and positive environment they create, which makes me feel genuinely happy and valued at work.
Knowledge. The average seniority on my team is 25 years.
they help each other .
People try hard, trauma bonding
What is most positive about the culture and environment at your company?
Mature co-workers and most have the same work ethic.
Review from Operations Dept
The best traits of my team are the supportive, respectful, and positive environment they create, which makes me feel genuinely happy and valued at work.
There is ALWAYS someone to support you, cheer you on, fight for you if necessary.
Above average & sustained promotions due to attrition.
they have great Work ethics
What did you like most about the interview process?
The ability to interact positively with the interviewer and understanding of the company.
Review from Operations Dept
fair and efficient considering the thousands of applications they have to sort through each time the role opens
The interaction of the questions and answer .
It involved several meetings to meet the team
The interview process is highly competitive.
What makes you most happy at work?
Helping my passengers start off with a positive feeling as they start their journey.
Review from Operations Dept
The best traits of my team are the supportive, respectful, and positive environment they create, which makes me feel genuinely happy and valued at work.
Going home to see my family
The independence, responsibility, and success I feel working.
Business passengers and colleagues are the best.