Embark on an adventure with a commitment to service, excellence and humanity. Our team is what powers our airline. We are proudly dedicated to our purpose of caring for people on life’s journey, including connecting our customers to the people and places they love or providing our team members development and leadership opportunities to acquire new skills and explore their potential. With more than 1,300 aircraft in our mainline and regional fleets combined and an extensive route network that touches six continents, we’ve got a place for you to start — or continue — your career. Whether you’re stationed at one of our hundreds of airports, working out of our state-of-the-art headquarters in Fort Worth, Texas, or serving customers over the phone from your home office, there are endless opportunities for you to grow and lead at American. read more

EMPLOYEE PARTICIPANTS: 659

TOTAL RATINGS: 5350

CEO: Robert Isom

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eNPS at American Airlines

American Airlines' Employee Net Promoter Score (eNPS) is -4, as rated by 482 employees. Employee Net Promoter Score tracks American Airlines employees' answers to this question: On a scale from 0-10, how likely are you to recommend working at American Airlines to a friend? Today, 39% of American Airlines employees would encourage their friends to become coworkers, whereas 18% are neutral and 43% would not recommend working at American Airlines to their friends.

Last updated months ago.

Where This Score Ranks American Airlines' eNPS

TOP
50%
In the Top 50% of 1261 Similar Sized Companies on Comparably
BOTTOM
45%
In the Bottom 45% of 112 Nearby Companies in Dallas
5th
5th place versus 5 competitors rated on Comparably

-4

Jun

-4

Jul

-4

Aug

-4

Sep

-6

Oct

-4

Jan

Promoters
Passives
Detractors

Who Ranks American Airlines' eNPS the Highest?

Experience - Entry Level 57/100

Department - IT 28/100

Tenure - 5 to 10 Years 25/100

Who Ranks American Airlines' eNPS the Lowest?

Tenure - 2 to 5 Years -45/100

Ethnicity - Asian or Pacific Islander -28/100

Ethnicity - Other -28/100

American Airlines eNPS At a Glance

American Airlines employees are less likely to recommend American Airlines as a great place to work. The employee Net Promoter Score is a simple way to measure loyalty and an employee's willingness to recommend working at their company to friends.

Employees with Entry Level experience and the IT department provided the highest scores when answering the question, “On a scale from 0-10, how likely are you to recommend working at American Airlines to a friend?” Based on 482 ratings, American Airlines ranks 5th place versus its 5 competitors and is right below Delta Air Lines.

Compared to other companies in Dallas, American Airlines falls into the Bottom 45% of 112 companies. The last rating was provided months ago.