H&R Block Leadership Employee Reviews
What do you like best about the leadership team?
Allows different personalities, I feel comfortable on the team.
That we all can work together as one team.
nice people easy to get along with
Review from Sales Dept
Very knowledgeable and good to work with
They build relationships with all clients.
Review from Admin Dept
easy to work with and they listen to whatyou have to say.
Review from Customer Support Dept
Not judgemental, friendly, smart and very knowledgeable
Sharing Conversations on how can improve on being The Best Leader
Smiling when needed discussing etc. Mostly when being Number One, In Tax Company ! Always best offices with the best team of employees in that’s off by keeping the highest ratings by being team friendly groups of peoples to continue returning ba
leadership has a good communication.
The networking and collaboration between the leadership team and the field to truly understand the business at all levels.
Communication is exhibited on a daily basis.
Collaborative, focused on self development
Kim is the BEST manager I have ever had. Her demeanor makes her lovable and deserving of respect and loyalty from her staff. She is understanding but gets her point across when necessary without making you feel less or below her. I admire her and my coworkers.
Easy to get ahold of when needed
They will pay themselves millions yeat after year and ghe rest of the staff does not receive raises to even cover inflation. 3% is what the hugh performers receive.
the best hands down :)
if i knew which one i belonged to i would tell you but since i dont then both of them are awesome
They are awesone and extremly Efficient
They are genuinely interested in providing a good working atmosphere and regular rules to follow.
What does the leadership team need to get better at?
Being in the loop with each offices needs and concerns each is different. Be present and helpful find out what goes on in these offices instead of sending emails with instructions receiving them
Letting staff work and not pushing them to rush each client when they have questions. Pay us for the time we spend and appreciate the work we do.
Listening to their workers and taking appropriate action. From direct experience there are managers from DGM down that need to be replaced due to unethical actions which negatively affect the workplace and the clients.
The HR department does not take complaints seriously and that there are no opportunities for training due to the company’s focus on saving labor cost
Communication, clarity, honesty, resources, training,
Scheduling, accounting, compliance. Basically feel like my office is neglected to receive basic needs, paper pens a CSP.
It begins and ends with culture- how you respect and treat your teams - all teams. I recommend taking a serious look at employee feedback.
Working with staff, improving relationships with employee's and customers and take some equity, diversity, access and inclusion training.
staying off their phone, not being rude and snobby to employees, actually helping instead of propping their feet on a desk and talk on the phone constantly
It was just announced hiring of 4 new VPs. Was there a mass exodus at Block, or are they wasting company resources, instead of paying their workers decent pay and benefits.
Straight forward approach with staff updating data analytics to measure what is important revise client surveys so it focuses on positives.
Review from Customer Success Dept
not dismissing employee boundaries would be perfered
Training and picking better team leads who know how to encourage their team rather than micromanaging. Leaders need to learn how to delegate tasks as well.
Communicating, schedules, we are already under pressure be there when we need help
Review from Finance Dept
Communication, and respect and curiosity
Holding people accountable to follow the laws.
Corporate dictates production and doesn't care about it's employees.
Taxes need to be done accurately. Taxpros need the time to do an accurate return. Cutting hours during tax season is why you will lose long time clients. Block was built to serve the client. Now it is built to make a quick buck. You don't give z darn if clients get audited...shame on Block!
Not to be biased and partial. Dm is incompetent. Office leader get paid for doing nothing
Review from Finance Dept
Reward hard working employees and DM should not be partial . Office leader needs to be hardworking and should not be hired just to yell at employees. Office leader hands over their work to tax professionals so that they can hang around with friends.