H&R Block Employee Reviews
Out of 958 H&R Block employee reviews, 72% were positive. The remaining 28% were constructive reviews with the goal of helping H&R Block improve their work culture. The Customer Support team, with 82% positive reviews, reports the best experience at H&R Block compared to all other departments at the company. The Operations team offered the most constructive feedback, with 46% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Allows different personalities, I feel comfortable on the team.
That we all can work together as one team.
nice people easy to get along with
Review from Sales Dept
Very knowledgeable and good to work with
They build relationships with all clients.
Review from Admin Dept
What does the leadership team need to get better at?
Transparency and overall honesty. Boundary setting
Being in the loop with each offices needs and concerns each is different. Be present and helpful find out what goes on in these offices instead of sending emails with instructions receiving them
Listening to their workers and taking appropriate action. From direct experience there are managers from DGM down that need to be replaced due to unethical actions which negatively affect the workplace and the clients.
The HR department does not take complaints seriously and that there are no opportunities for training due to the company’s focus on saving labor cost
Letting staff work and not pushing them to rush each client when they have questions. Pay us for the time we spend and appreciate the work we do.
What is the best part about your compensation package?
Works well for my situation
Pay should increase with the level of knowledge.
they pay vary well for the work I do
Review from Sales Dept
Yearly performance incentives that reflect your success.
That I get paid to help people.
Why do you feel undervalued and what would make you feel better about your compensation?
Pay is based on how much revenue you bring in but Block constantly gives discounts which would not a be a problem but these discounts count against the tax pro. Also, a 20 discount is one thing but a 100 discount is another thing. These are also given to customers with less than a week old return.
Granting me the hours that is apart of my position that I was hired in
NICE TO BE GIVEN STOCK OPTIONS AGAIN
Review from Customer Success Dept
If they were less cagey about compensation. If they scheduled more evenly rather than by giving all the hour to favorites. Some employees get 50 or more hours while I am begging for 30 and getting 16 even though my skill is high and my customer rating is 5 star.
my son, working at McDonalds makes more money then me per hour.
Review from Operations Dept
What are some of the best things about your team?
Work together very well and are helpful.
I've known them so long that I consider them like family. They know it's hard work. I respect what they do and they respect what I do.
Good workers that have clients interests in mind.
We have great teamwork at our office.
My co workers was absolutely amazing in my office. We helped each other everyday.
What do your coworkers need to improve and how could you work together better?
Coworkers constantly complaining to me but not to management. If it doesn't directly affect them its now a problem. MTL has been having coworkers from other offices go into our returns inappropriately. DGM is aware of this and refuses to have an adult discussion about this.
Rules should apply to all not just certain coworkers..
Some coworkers are amazing! The issue with others is that H&R Block is fine with employees who bully, rude and unprofessional. They only value money.
staying off their phone and youtube on the computers, actually doing their own campaign calls, and keeping track of their appts
Learn to work with people of other races, color, age and skill level.
What is most positive about the culture and environment at your company?
Clients are good usually. Making them happy
Focus on helping clients is the primary thought.
Helping clients with taxes is motivating. The culture of the company is to give the part time preparers carte blanche on scheduling that is not conducive to running an office.
Review from Operations Dept
Hands off manager who trusts employees and good co-workers.
Review from Customer Success Dept
Friendly co workers as in tax prepares. Not management
Review from Operations Dept
What needs to change to make the company culture better?
There needs to be real mentorship to retain and train new talent and help level up the development skills of current staff. I had very little mentorship bc my manager changed repeatedly and it was difficult to establish consistency.
Get rid of current MTL who constantly makes threats and uses retaliation tactics. DGM is also aware and encourages this.
Be honest and treat all employees the same.
Customer service skills for management and staff. Staff is very condescending, unprofessional they talk about other staff with clients. Learn to be flexible and unbias towards co-workers.
They need to invest in management training and holding everyone equally accountable.
What did you like most about the interview process?
Not significant really..pretty standard for the most part
I was able to outline my experiences without interruption.
Interaction with district manager who we don't see very often.
Review from Customer Success Dept
Interaction with my district manager and learning new tax instructions
Interview was great you can ask questions and get answers it's wonderful
What would you improve about your company's interview process?
Everything is online, everything has issues, the person scheduling is overworked including the instructors, the management, it is chaos. Too much online onboarding.
Review from Operations Dept
Interview before giving the job offer
Maybe they should spend more time with the interviews
as a seasonal employee, I have to undergo the same routine every year. nothing changes, but here we are.
I messed up the interview with the onboarding. Interview was fine but the onboarding leaves ALOT to be desired. I am not a computer whizz and I think this is the job of the personnel department.
What makes you most happy at work?
Helping people is my main like.
Meeting goals for the day. Helping my staff achieve theirs. And going home knowing I did all I could.
The flexibility and camaraderie with my teammates
My co workers they I worked with everyday
No super well, team needs to up the game on following up and respond to Client questions.
What's going wrong and how can it be improved?
Prices are high. Tax pro knowledge low
I do not know why anyone would risk their mental health to play mental dodge ball day in and day out.
Review from Operations Dept
Price products accordingly and stop micromanaging taxpros and treating taxpros like they are only data entry workers. Get rid of tax pros that leveled up by testing out of it, there is rampant cheating going on regarding this. One is a level 5 than cannot do a level 1 return correctly half the time.
They don't value the employees and the clients.
a tax pro that has worked here for 20 years thinks she can cuss and yell at clients. but she gets mad when they dont want to see her anymore.
What do you like best about your company?
There name means quality to my clients
The clients.
Review from Finance Dept
What would you most like to see improved at your company?
Management to want to be there
The pay.
Review from Finance Dept