23
eNPS Score
Q&A With Conduent Employees
Cultivating a culture of diversity and inclusion comes with tangible, measurable benefits to our business – we know this. It also comes with challenges, particularly as we reshape our culture and shift from traditional thinking. The key to really moving the needle requires each of us to approach the tasks we do every day in a more thoughtful and deliberate manner, viewing everything through a diversity lens. As a company, we are confident that we are on the right path and are taking the actions necessary to position Conduent as an organization that exemplifies the power of diversity.
How employees describe working at Conduent
I sincerely enjoy my work. I find it interesting and challenging. I work full-time (and in recent months I have been working ~50-55 hours per week due to extreme short staffing) but I work remotely and with much flexibility; as a parent, I cannot overstate the retention value this has for me.
Review from HR Dept
I enjoy working at Conduent. We all share the common goal of making Conduent successful and delivering meaningful outcomes for our clients and their constituents.
I have been here 1 year and its been great, we are constantly changing for the better
Review from HR Dept
The way Leadership team see things..
Review from IT Dept
I have been working for this company for 16 years. I did not think initially i would be there that long. The people around me are the reasons i stayed. The company has changed and now dedicated to its core business model.
Review from Legal Dept
What it's like to work at Conduent
- Conduent employees generally work 9.0 hrs a day
- Employees at Conduent report the work pace is comfortably fast
- 95% of Conduent employees look forward to interacting with their team every day
- Conduent employees most often take 0-10 paid vacation and sick days each year
- 79% of Conduent employees report they are happy with their work life balance
- Conduent employees typically get valuable feedback on how to improve at work Every Week
- 91% of Conduent employees call their work environment positive
Q&A With Conduent Employees
IDX: 0 TOT: 97
What's the work from home policy like at Conduent?
The policy has changed dramatically with a new leadership team, and of course in response to COVID. Work from home arrangements depend on your position, and any needs that would require work to be performed in the office.
Unable to work from home
Our CEO states that "No Companies similar to ours, allows their employees to work from home." The thought is that face-to-face interaction is best.
Who did you meet with during your interview? And how long did it take to hear back from Conduent?
3 weeks or more and spoke with hiring supervisor
manager, same day
Varies by location.
What's the pay like for Customer Support roles at Conduent?
$10-$12/hour
$11.50
Depends which branch you're in
What's the Customer Support team like at Conduent?
Helpful with a good online platform
The work at home position is a dream come true but you need to be prepared for nights and weekends
Very responsive by about 70% of the staff
How would you compare interviewing at Conduent to other places you've interviewed?
Easy
There were 3 seperate interviews all with amazing recruiters. The one thing they will not tolerate is if you say "I don't know" to a question they ask or background noise if your being hired to work at home
More difficult
What should I wear for an interview at Conduent?
If it’s a work at home position then you will have a phone interview but they may ask you to turn on a camera on your computer or have you FaceTime or Skype
Interviews are over the computer
Business casual
How often do promotions happen at Conduent?
Infrequently. There’s not much room for advancement in the building I work in
I am relatively new with Conduent so I can’t accurately speak to this question.
What are the most important soft skills I need to be successful at Conduent?
To be able to do what you’re told, without asking too many “why” questions.
Learn how to be effective in your job without alienating subordinates or peers.
What is the best advice you could give someone during their first month at Conduent?
Find a new job Senior management is morally bankrupt
Be certain to report to work every day and on time. If you are in training be sure to pay attention and participate in class exercises and learn everything that you possibly can that will help you to succeed in your new position.
Does Conduent drug test or do a background check?
Yes they do both
Yes.
How does Conduent handle HR issues?
Lots of red tape that will leave an employee confused and the issue really doesn’t get solved most times.
Poorly
What unique perks and benefits does Conduent provide?
None- just the usual - medical benefits and 401k
Accrued personal time off for every 80 hours worked
What's the office layout like at Conduent?
Work at home so it doesn’t apply
It’s work at home
What are the team outings like at Conduent?
Non existent
There aren’t any
How's the leadership on the Customer Support team at Conduent?
Let’s put it this way - what leadership?
Terrible
How much diversity is there among employees at Conduent?
A lot
A lot
What's one thing you wish you'd known before joining Conduent?
There are no raises
How miserable it is.
How do I do well in an interview at Conduent?
Don’t be nervous
Be yourself. Either you fit or you don't
How would you describe your overall experience interviewing at Conduent?
It was fast and the interviewers were great
Miserable.
How long do the interviews usually take at Conduent?
An hour
From application to hire can be a day, maximum is usually 2.
What's the vibe like in the Customer Support dept at Conduent? How many hours are you working?
40+, the vibe is oppressive
It's a pressure cooker. You're held accountable for things you can't control, the metrix come before true customer service. Machines are often not working, there are grueling mandatory overtime both additional hours and taking away days off. 50 or more hours per week is not uncommon. High stress.
If you could make changes, how would you improve the culture at Conduent?
Start with the parking we have to arrive nearly an hour before shift to be bussed in from another site, then find a computer that works. Invest in the worker experience besides something trivial like free popcorn.
End the layoffs and offshoring
What benefits does Conduent provide?
Top Employee Response
Depends where you work. The Cary, NC facility has some of the worst benefits. No 401k match until your employed on the last day of each year, then the match is not very much. No flex time offered. HDHP plans only with high employee contribution cost considering you have to pay for everything else too. The vacation time is very minimal at 2 weeks per year until your 5th anniversary when you get 5 more days. You do get another 5 days after your 10th anniversary. You do earn sick time, but you'll be punished if you use it because you get dinged for it which affects your monthly score card, and NO, they don't pay you for unused sick time. Low, low wages and poor overall benefits with no flexibility.
Standard medical 402k match is poor
How common are layoffs at Conduent?
Top Employee Response
Layoffs seem to be the only management tool used at Conduent.
Monthly if not weekly
How challenged are you at Conduent?
Everyday is a new challenge in tech support every call is different
Overwhelmed by the volume of work but not the complexity
Curious about what work's like at Conduent?
Anonymously Ask Conduent Employees Any Question
Should I work at Conduent?
48% of Conduent employees would encourage their friends to become coworkers, whereas 27% are neutral and 25% would not recommend working at Conduent to their friends.
| 48% | Promoters |
|---|---|
| 27% | Passive |
| 25% | Detractors |
