Hotels.com – I tried to get a hold of a human to talk to someone about canceling a reservation. And all I got was a run around from some virtual agent and it hung up on me three times I never did get a chance to cancel the reservation. I think what needs to be done is someone needs to be answering the phone.

Hotels.com Compagnie réclamée

Online accommodation booking website Lire la suite

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I tried to get a hold of a human to talk to someone about canceling a reservation. And all I got was a run around from some virtual agent and it hung up on me three times I never did get a chance to cancel the reservation. I think what needs to be done is someone needs to be answering the phone.

Décrivez brièvement votre expérience globale dans votre entreprise.

Professionalism is well practiced, no negative energy is present.

Décrivez brièvement votre expérience globale dans votre entreprise.

Great people, great tech, large opportunity

Quelle est la meilleure partie de votre programme de rémunération?

I get time off every once in a while

What can this brand most improve?

The absolute worst customer service. The online chat was not helpful at all and did not take ownership of any wrongdoing

What can this brand most improve?

Stop making excuses , false promises and simply refund as promised in writing

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