
There is no real support. Over and over they brag about the support agents receive, but there is none.
The interview process was a "Senior Vice President" selling me a job. In hindsight, I realize jobs are acquired, not bought.
Be more discriminate in hiring people. Make some kind of attempt to find people that have the skills to succeed. Stop the numbers games.
Typically no communication between agents. Meetings never helped because the same few "top performers" did nothing but talk about themselves during the many meetings held each week.