More open mindedness. Less focus on who can get the biggest sale. Its a funeral home for gods sake, upselling is not something well recieved or respected in this industry
Upselling and constant mistakes. Everyone is only worried about their needs and not a familys. Arrangers and FSCs refuse to listen to their voicemails and never get back to familys. I have seen them argue over who is taking a Preneed and then jump on the opportunity for an At Need family. It is sick