-23
eNPS Score
Q&A With TMA Employees
TMA employees answer questions about what life is like behind the scenes at their company, including queries about culture, leadership, professional development, and compensation.
Q&A With TMA Employees
IDX: 0 TOT: 30
How are layoffs handled in the Customer Support department at TMA?
Poorly. Usually a situation that could have been avoided by addressing it is allowed to explode and the attitude spills out to the whole office. No one has been laid off due to lack of work in years.
How are the career growth opportunities on the Customer Support team at TMA?
Unless you want to be gone for 80% of your time, or you know SQL like a pro, you will not be promoted.
Does TMA have a volunteer program?
No.
What perk or benefit should TMA have?
Work From Home options.
What is the best advice you could give someone during their first month at TMA?
Find someone good and be their best friend. Your "trainer" likely won't be more than a glorified voice over while you stare at a screen. The more you explore, the better you will be. Find your own resources because no one in management will give you anything.
How often do promotions happen at TMA?
The only promotions are to positions that require travel, or if someone retires or dies.
What are the most important soft skills I need to be successful at TMA?
The ability to regurgitate information management wants you to. DO NOT rock the boat, either with good or bad ideas.
What are company outings like at TMA?
Forced? The core group of 'lifers' are very social, but everyone else is clearly on the outside of the clique.
What is TMA's policy towards pets in the workplace?
Nonexistent.
What is the daily attire at TMA?
Business casual most days.
Is it possible to switch teams at TMA? If so, what is the process?
Yes - you either move from Call center to PS because you can travel, or you absolutely FAIL and get moved to CRM.
What is the PTO policy at TMA?
Ten Days of PTO with three optional sick days. We had more, but they took them away to add in extra holiday time off around Thanksgiving.
What is the hardest interview question TMA asks?
What is your approach to learning new skills? They are looking for people who can survive their "sink or swim" model of training.,
What is the onboarding process like at TMA and how long does it last?
It's topical, bereft of joy, and haphazard. You will get "training" on the software, but wont have any reasoning/rationale explained until at least year 2.
What kind of activities do employees at TMA participate in outside of work?
Drinking, and little else. Unless someone is buying at happy hour, we didn't get together as teams to grow.
How are the healthcare options at TMA?
Marginal. It could be far worse, and far better.
What kind of relocation or moving stipends does TMA offer?
N/A unless you volunteer to work in Washington, DC.
What makes you the most proud about working at TMA?
That I went above and beyond for clients that were lied to by our sales team.
How are the vision insurance options at TMA?
Nonexistent.
What is the best perk or benefit that TMA offers?
Your peers are awesome. You will have plenty of time to question your life choices with them.
How are the dental insurance options at TMA?
Delta Dental. Very basic. Get your teeth cleaned but don't expect much else.
What do you wish you knew before starting at TMA?
How inexperienced and ruthless the management staff was.
What are the most important soft skills to be successful at TMA?
Ability to regurgitate what management wants to hear.
How's the vacation policy at TMA?
Just slightly below the average. Roughly 10 days of Vacation every year with some rollover days allotted.
Does TMA drug test or do a background check?
No Drug Test, but a small background check.
Curious about what work's like at TMA?
Anonymously Ask TMA Employees Any Question
Should I work at TMA?
31% of TMA employees would encourage their friends to become coworkers, whereas 15% are neutral and 54% would not recommend working at TMA to their friends.
| 31% | Promoters |
|---|---|
| 15% | Passive |
| 54% | Detractors |
