
stop micromanagement, and differentiation betwwen customers
allowing us to working from home so I can choose my own comfort zone
CS team can connect from each tool, environment and volunteer to be back of for each other
at expension market cs team is inseparble from sales team, so for boost slaes sales team exploit customer service team
job describtions, expectances are not clear. software tools are not good or fast enough for marketing campaigns, advantage programs etc.