This company needs management; a REAL manager-someone who wants their people to succeed and who isn't either sick or attending a family member's funeral every week.....OR on vacation....
Worst company I have ever worked for...culture is almost cult-like.
they are helpful and approachable
Adaptability to customer situation and looking for ways to provide timely responsive updates on claims. I submitted the required paperwork on 10/5/21 and 8 weeks later the team consistently resets the clock to account for lack of follow-yp and care to show a false positive that customer needs met.
Customers need technical assistance and this needs to be an option when calling. To be told "we don't have a technical assistance department" is frustrating! When filing a claim and the "web portal" isn't working & the FAX doesn't pickup, customers who are already frustrated become even more so!
