
Helping customers to completion brings me joy.
Training. New employees need ongoing training, otherwise we work in circles. You only hear from the leadership team when something is WRONG. The leads could be more helpful too.
The weekly meetings are informational, IF we have them. When co-workers work at their full potential, the group works well. THE HIGH TURN OVER RATE MAKES EVERYONE'S JOB HARDER!
Our team wears a lot of hats, but are poorly trained. If our group could be broken down and specialize in certain areas, this would be beneficial. Instead, everybody only half does everything which makes the job harder. Seasoned reps should be paid no less than $20/hr.
Our customer's have to call multiple times to resolve most issues and are therefore ANGRY! IF we had time to resolve the issue in a timely manner, we wouldn't get yelled at. Also, we have to retain employees. The high turnover rate makes our job harder.