The monkeys have taken over the zoo. Internal politics and sibling rivalry make getting anything valuable done impossible.
The Boston team does the best they can with a tyrannical boss who has no clear long-term goals and frequently changes short-term objectives. She talks more about her AA meetings than what should be gleaned from team meetings.
Toxic work environment starts from the top down. Nepotism & sibling rivalry taint every aspect of the job. The younger sister’s impatience & immaturity makes her an emotional erratic leader who changes team goals to fit her mood. She’s also constantly bad mouthing other managers/her own family.