They're interactive with the employees
It's started to go downhill since they've been focusing more on money than on quality customer service.
like working in a chinese factory. Poor people living at their job with no quality of life
Windows Server support, there is no support, takes days, weeks to receive ticket responses. Windows Server Admins are able to make server wide changes that affect websites performances and functionality without ever notifying its paying users.
HostGator would be a great company if they simply fired the dumb, dishonest support people, which seem to be very few, but it doesn't take much to destoy your reputation.