What does the ideal candidate in the Customer Support department look like at Addus Homecare?

Somebody that knows the area. Someone that will schedule a time that works for the client, find a caregiver that matches the needs of the client. THEN LEAVE IT ALONE! Stop changing set times with set clients. Especially when the client requires care at a certain time for specific reasons. A client with mobility issues who can't get out of bed alone, shouldn't be left alone until 10- 11am. Clients who need meds at noon should have a caregiver there at noon, not 10 am or 2pm. At the very least reserve changes for emergencies and at least call the client to tell them of schedule changes.