Revenue is important it if your NRR is horrible new sales don’t matte
В чем руководство должно стать лучше?
Ensure managers become leaders. Also do away with corporate talk and endless meetings focus on employee growth and customer satisfaction both which have been neglected for years.
Что идёт не так, и как это можно улучшить?
Used to be a leader. Rested on the laurels and did not think ahead. Product is now a commodity with a low barrier to entry. The acquisition was a mistake and there was definitely a reason why they allowed themselves acquired. Essentially we inherited technical debt and a multitude ofunhappy clients
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