The company should of been transparent about the job duties.
I understand the contracts with the pharmaceuticals on medication's that you will cover. The extensive paperwork to show justifiable medical rationale on alternative options, when there is medical considerations. It's something that was not accomplished on the most recent information from BCBS of T
Mission, care,consideration and definitely their customer service and advocacy.
Great company with opportunies for advancement
Work life balance is only for the people in management