
It seemed to be pretty fast.
Working with students and their families
Understanding how education works and the needs of the market. Support Customers and put their needs first.
Monthly bonuses should be paid out to ECs for doing the core of the work to make monthly budget.
Office staff needs to be competent in education management and customer service. They need to be relatable to customers, put their needs first and deescalate conflicts rather than creating them.
Staff in place from EC position, DM, and up are only focuses on, told to focus on money, not quality of product or making customers feel valued. Needs a complete cultural change.
The interview process was quite positive and fast. I had 4 interviews with HR, CD, DM and RVP. It seemed like a great company to work for at the time with great people.