Service management has very poor customer skills relying on others to take care of the missing effort. Customers have complained and they also charge customers for something they don't get to reach a 55% profit goal
Fail to get raises when promised, while on l&I people don't get a raise untill they come back to full duty, centimark offers insentive bonuses on bringing jobs in under quote but the management messes with the #'s to look good and then you never see the bonus. But they still get theirs