
We are all new and trying to learn together.
The disconnect between employees, management, and the executive level.
Listening to their employees and enabling them to ensure client success.
Either feeling comfortable working 40 hours at the end of the week or being compensated fairly for working 60.
When you hire someone for a position, that's the position. Don't disguise it as "you'd be a better fit over here" and force the move just because you're short staffed in customer service. Hire people who actually want to work in customer service!
No training around enabling client success, which is ironically a pillar for the company. Some people at the company that the higher levels actually care about will work 25 hours a week...because they can and have been enabled. Otherwise, customer service is non existent.