How does KAMAE RT measure success and growth in the Business Development department?

Unfortunately, KAMAE only measures gross sales revenue, while the Business Development Department produces a high-quality client managed nurturing culture that drives many of them as raving fans of our solutions and our interaction. We are the front line of a commercial guerrilla warfare and yet we do not work as mercenaries even though the measure of our success is only gross sales revenue instead of also considering client retention, help in support and driving feedback to product innovation. Sometimes I feel that the Business Development Department in KAMAE is nothing more that a Sales Department and this is very far from the truth, when the clock starts, or a client call emerges nothing is more important than to add value to whatever his(er) needs are.