CUT THE DEADWOOD - THE ENTIRE MANAGEMENT TEAM INCLUDING THE CEO AND OWNER SHOULD BE CANNED!
Very open communication - very transparent about expectations, compensation and working in a team focused environment.
There is a lack of responsibility and integrity. Everyone avoids the elephant in the room. The elephant is the Owner and his management team. We all are looking for work with other companies in the builder service industry. It's just a matter of time.
Continuing management calculation errors make it impossible to do your job correctly. The company sends more money and time fixing poor installations as a result of the above. Again management is awful. The turnover of sales people is constant, good people are discouraged right off the bat.