It’s nice that they recognize employees for sales even though personally monetary compensation is really what should be given as opposed to a bagel
Well the back office to me are big team players we work together to get the job done and for the most part everyone in back office is knowledgeable about their job.
Handling customers when they are angry and do not want to continue speaking with regular reps of the bank. Also being knowledgeable and knowing more than I do to even hold a management position.
Putting people that can handleALL aspects of their position should be placed in management. Any person in management should know what I know and more regardless of if they do it everyday.They shouldbe the firstpeople happily addressing a difficult customerwhenthey see one of the employees struggling