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ERC Claimed Company

ERC is one of the top international BPO (Business Process Outsourcing) and full service provider for every aspect of the customer lifecycle. We’re dedicated to help you engage a strong relationship with your customers by delivering the best experience, care and support through our experienced call centers. read more

EMPLOYEE PARTICIPANTS: 26

TOTAL RATINGS: 287

CEO: Marty Sarim

ERC Company Culture

ERC Culture

This score is derived from employee ratings & reviews

3.6/5

ERC's Overall Culture is rated C+

Top Rated Culture Dimensions

Environment

B

Team

B

CEO Rating

B-

Diversity

B-

Executive Team

B-

ERC CEO

Top 40%Top 40% of Similar Size Companies on Comparably

Marty Sarim

73 /100

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Anonymous Q&A with ERC Employees

Most Recent Q&A

How would you compare interviewing at ERC to other places you've interviewed?

Asked to all employees at ERC

The interview process is OK, the experience goes downhill after you are hired!

View Response & Answer »

View All Questions and Answers about ERC

Gender Score How positively women rate their overall experience at ERC

Bottom

45%

ERC currently ranks in the Bottom 45% of similarly sized companies on Comparably

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Diversity Score How positively minorities rate their overall experience at ERC

Top

40%

ERC currently ranks in the Top 40% of similarly sized companies on Comparably

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eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"

Top 50%Top 50% of Similar Size Companies on Comparably

18

eNPS Score

50%	Promoters
18%	Passives
32%	Detractors

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ERC Culture Video

Mission, Vision, & Values

Our commitment is to our employees, our clients and our clients’ customers… not to our shareholders. We are privately held and our clients get the attention they deserve with a intense focus on performance and results. We leverage data and analytics to drive business results for our clients. We don’t believe in just checking the boxes. We’ll keep pushing, keep innovating, enhancing our offerings and services, so we can drive higher profitability through frictionless customer experiences.

ERC Culture At a Glance

26 employees at ERC have reviewed ERC across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.

Overall, the 26 ERC employees give their leadership a grade of B-, or Top 40% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at ERC are mostly dissatisfied with their total compensation at ERC, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at ERC are pleased with their team. 26 Participants grade the quality of their coworkers a B. The majority believe the meetings at ERC are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at ERC believe the environment at ERC is positive. Most Participants believe the pace of work at ERC is comfortably fast. About 75% of the employees at ERC work 8 hours or less.

Overall, the employees at ERC are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

26 employees at ERC have reviewed ERC across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago. Overall, the 26 ERC employees give their leadership a grade of B-, or Top 40% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.Employees at ERC are mostly dissatisfied with their total compensation at ERC, which includes a combination of pay, stock and equity, and benefits. Overall, employees at ERC are pleased with their team. 26 Participants grade the quality of their coworkers a B. The majority believe the meetings at ERC are effective, and the majority look forward to interacting with their coworkers.The majority of employees at ERC believe the environment at ERC is positive. Most Participants believe the pace of work at ERC is comfortably fast. About 75% of the employees at ERC work 8 hours or less.Overall, the employees at ERC are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

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Perks & Benefits

Health & Wellness: Dental Insurance; Vision Insurance; Health Insurance; Life Insurance

Paid Time Off: PTO / Vacation Policy; Paid Holidays

Office Perks: Unique Office Space

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