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Kustomer Claimed Company

Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Ring, Glovo, Glossier and Sweetgreen. read more

EMPLOYEE PARTICIPANTS: 7

TOTAL RATINGS: 106

CEO: Brad Birnbaum

Kustomer Company Culture

Kustomer Culture

This score is derived from employee ratings & reviews

4.3/5

Kustomer's Overall Culture is rated A-

Top Rated Culture Dimensions

Retention

Happiness

A-

Perks & Benefits

A-

Compensation

B+

Leadership

Kustomer CEO

Top 30%Top 30% of Similar Size Companies on Comparably

Brad Birnbaum

75 /100

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H1B Visa

In 2019, Kustomer applied for 2 H1B visas. Of the work permits applied for, 100% were approved.

Work Permit Application Outcome

Kustomer has a total of 99 employees

Total Applied

H1B Applications Outcome

100% Granted (2 out of 2)
0% Denied ( out of 2)
0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 2)
0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 2)

This data was calculated using publicly sourced data from OFLC Performance Data

Gender Score How positively women rate their overall experience at Kustomer

N/A

Diversity Score How positively minorities rate their overall experience at Kustomer

N/A

eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"

Top 25%Top 25% of Similar Size Companies on Comparably

eNPS Score

75%	Promoters
0%	Passives
25%	Detractors

Mission, Vision, & Values

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. coming together for Kamp Kustomer each year.

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Kustomer Culture At a Glance

Overall, the 7 Kustomer employees give their leadership a grade of B, or Top 25% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at Kustomer are pleased with their total compensation at Kustomer, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at Kustomer are extremely happy with their team. 7 Participants grade the quality of their coworkers a B. The majority believe the meetings at Kustomer are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at Kustomer believe the environment at Kustomer is positive. Most Participants believe the pace of work at Kustomer is extremely fast. About 50% of the employees at Kustomer work 8 hours or less.

Overall, the employees at Kustomer are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

Kustomer has 99 employees. 7 employees at Kustomer have reviewed Kustomer across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago. Overall, the 7 Kustomer employees give their leadership a grade of B, or Top 25% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.Employees at Kustomer are pleased with their total compensation at Kustomer, which includes a combination of pay, stock and equity, and benefits. Overall, employees at Kustomer are extremely happy with their team. 7 Participants grade the quality of their coworkers a B. The majority believe the meetings at Kustomer are effective, and the majority look forward to interacting with their coworkers.The majority of employees at Kustomer believe the environment at Kustomer is positive. Most Participants believe the pace of work at Kustomer is extremely fast. About 50% of the employees at Kustomer work 8 hours or less.Overall, the employees at Kustomer are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

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Kustomer vs Competitors

1st
Zendesk
76 / 100
2nd
Kustomer
86 / 100

See All Competitors

Perks & Benefits

Health & Wellness: Dental Insurance; Vision Insurance; Health Insurance; Life Insurance

Paid Time Off: PTO / Vacation Policy; Paid Holidays; Maternity / Paternity Leave

Financial Benefits: 401K / Retirement Plan

Office Perks: Company Social Outings; Work From Home Policy

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