Kustomer Claimed Company

EMPLOYEE PARTICIPANTS: 8

TOTAL RATINGS: 107

Zendesk Claimed Company

EMPLOYEE PARTICIPANTS: 358

TOTAL RATINGS: 4419

Kustomer vs Zendesk

Compare Kustomer versus Zendesk for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 8 employees and customers of Kustomer and 358 employees and customers of Zendesk.

Kustomer

Kustomer's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Kustomer. Their current valuation is $500.00M.

Zendesk

Zendesk's brand is ranked #509 in the list of Global Top 1000 Brands, as rated by customers of Zendesk. Their current valuation is $9.63B.

4.3/5

Product Quality

4.2/5

4/5

Pricing

4/5

3.7/5

Customer Service

4/5

NPS Score

77%	Promoters
12%	Passive
11%	Detractors

Net Promoter Score
Winner by 27

NPS Score

62%	Promoters
15%	Passive
23%	Detractors

See how Kustomer compares to its competitors

LiveHive

4th Office

Sansan

See how Zendesk compares to its competitors

RightNow Technologies

Nemetschek Group

Working at Kustomer vs Working at Zendesk

75 / 100

Tied

Tom Eggemeier

75 / 100

Tied

Kustomer

Kustomer doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

Zendesk

Employees at Zendesk rate their CEO, Tom Eggemeier, 75/100. This score is 0% lower than the scores of Kustomer's CEO, Brad Birnbaum. Employees in the Customer Support and Product departments rate Tom Eggemeier the highest.

CEO Score 75

CEO Score

CEO Score 75

Overall Culture 85

Overall Culture

Overall Culture 76

eNPS

Gender Score N/A

Gender Score

Gender Score 78

Diversity Score N/A

Diversity Score

Diversity Score 74

Perk And Benefits 85

Perk And Benefits

Perk And Benefits 80

Professional Dev. N/A

Professional Dev.

Professional Dev. 58

Overall Culture at Kustomer vs Zendesk

/ 100

Kustomer

Employees at Kustomer rate their Overall Culture a 85/100.

Overall Culture
Winner by 9%

/ 100

Zendesk

Employees at Zendesk rate their Overall Culture a /100, with HR and Legal as the two departments that rate their experience the highest.

Kustomer
Zendesk76

Employee Net Promoter Score at Kustomer vs Zendesk

eNPS

Kustomer

3 Promoters 75%

0 Passives 0%

1 Detractors 25%

Employee Net Promoter Score
Winner by 30%

eNPS

Zendesk

137 Promoters 47%

76 Passives 26%

77 Detractors 27%

Kustomer
Zendesk21

Gender Score at Kustomer vs Zendesk

Not enough ratings

Kustomer

Kustomer doesn't have enough ratings to calculate Gender Score ratings.

Know someone that works there? Invite them to rate their experience.

Not enough ratings

Zendesk

Employees at Zendesk rate their Gender Score a /100, with HR and Legal as the two departments that rate their experience the highest.

Gender Score
Winner

Zendesk78

Diversity Score at Kustomer vs Zendesk

Not enough ratings

Kustomer

Kustomer doesn't have enough ratings to calculate Diversity Score ratings.

Know someone that works there? Invite them to rate their experience.

Not enough ratings

Zendesk

Employees at Zendesk rate their Diversity Score a /100, with Customer Support and Design as the two departments that rate their experience the highest.

Diversity Score
Winner

Zendesk74

Perk and Benefits Score at Kustomer vs Zendesk

/ 100

Kustomer

Employees at Kustomer rate their Perk and Benefits Score a 85/100.

Perk and Benefits Score
Winner by 5%

/ 100

Zendesk

Employees at Zendesk rate their Perk and Benefits Score a /100, with Design and Customer Support as the two departments that rate their experience the highest.

Kustomer
Zendesk80

Professional Development Score at Kustomer vs Zendesk

Not enough ratings

Kustomer

Kustomer doesn't have enough ratings to calculate Professional Development Score ratings.

Know someone that works there? Invite them to rate their experience.

Not enough ratings

Zendesk

Employees at Zendesk rate their Professional Development Score a /100, with Marketing and Finance as the two departments that rate their experience the highest.

Professional Development Score
Winner

Zendesk58

Leadership Culture Ratings vs Zendesk

Kustomer

83 / 100

Leadership Culture Ratings vs Zendesk
Winner by 7%

Zendesk

76 / 100

Kustomer rates % higher than Zendesk on Leadership Culture Ratings vs Zendesk Ratings based on looking at 1022 ratings from employees of the two companies. Ratings come from the answers to questions like "Are your company's goals clear, and are you invested in them?" and "Do you approve of the job your executive team is doing at your company?".

Kustomer
Zendesk76

Compensation Culture Ratings vs Zendesk

Kustomer

84 / 100

Compensation Culture Ratings vs Zendesk
Winner by 8%

Zendesk

76 / 100

Kustomer rates % higher than Zendesk on Compensation Culture Ratings vs Zendesk Ratings based on looking at 658 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you believe you're paid fairly?" and "What is the best part about your compensation package?".

Kustomer
Zendesk76

Team Culture Ratings vs Zendesk

Kustomer

85 / 100

Team Culture Ratings vs Zendesk
Winner by 3%

Zendesk

82 / 100

Kustomer rates % higher than Zendesk on Team Culture Ratings vs Zendesk Ratings based on looking at 582 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you look forward to interacting with your coworkers?" and "How would you rate the quality of your coworkers?".

Kustomer
Zendesk82

Environment Culture Ratings vs Zendesk

Kustomer

77 / 100

Environment Culture Ratings vs Zendesk
Winner by 2%

Zendesk

75 / 100

Kustomer rates % higher than Zendesk on Environment Culture Ratings vs Zendesk Ratings based on looking at 595 ratings from employees of the two companies. Ratings come from the answers to questions like "On average, how many hours do you work a day?" and "What's the work pace at your company?".

Kustomer
Zendesk75

Sentiment Culture Ratings vs Zendesk

Kustomer rates % lower than Zendesk on Sentiment Culture Ratings vs Zendesk Ratings based on looking at 674 ratings from employees of the two companies. Ratings come from the answers to questions like "How confident are you about the future success of your company?" and "How do your customers perceive your company?".

Kustomer
Zendesk78