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Working here for 6 years the quality has dropped tremendously. Your free will of opportunity to grow or stay remain in a department/ position is no longer up to you. They fit you where they choose not to the benefit of the agents success. They do not support the mental health and well-being. Low pay
What's going wrong and how can it be improved?
Customers are not satisfied with services and providers do not feel they are being paid reasonably either.
Why do you feel undervalued and what would make you feel better about your compensation?
For the past 3_4 years agero has left many feeling like chopped liver. We adapt to so much on a daily basis. The company is so quick to always point out where we're lacking even to no fault to us as we have no direction other than Jon resources. They have not provided any raises in the last 3 years.
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