Coldwater Creek – I would love to send someone my recent corrwapondence from "customer service". Made 2 ordees. Received none.

Coldwater Creek is a specialty direct mail retailer of apparel, gifts and jewelry. read more

I would love to send someone my recent corrwapondence from "customer service". Made 2 ordees. Received none.

What does the leadership team need to get better at?

Old outdated methods and opinions. Need to stop micromanaging from the top level.

What can this brand most improve?

customer service, truth in advertising

Briefly describe your overall experience at your company

Senior management ran this company into the ground, AGAIN.

What can this brand most improve?

Expedite shipping! Don't job out customer service to other countries!!

What can this brand most improve?

product falls apart workmanship poor

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