Coldwater Creek – Coldwater Creek has actually gotten WORSE than they were in the past. Their customer service is non-existent and I have now waited FOUR WEEKS for a refund on returned clothing. WARNING: Do NOT do business with this group.

Coldwater Creek is a specialty direct mail retailer of apparel, gifts and jewelry. read more

Coldwater Creek has actually gotten WORSE than they were in the past. Their customer service is non-existent and I have now waited FOUR WEEKS for a refund on returned clothing. WARNING: Do NOT do business with this group.

What does the leadership team need to get better at?

Old outdated methods and opinions. Need to stop micromanaging from the top level.

What can this brand most improve?

customer service, truth in advertising

Briefly describe your overall experience at your company

Senior management ran this company into the ground, AGAIN.

What can this brand most improve?

Expedite shipping! Don't job out customer service to other countries!!

What can this brand most improve?

product falls apart workmanship poor

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