Hotels.com – Very poor customer service. I have a simple issue but am always talking to a new person who appears unable to reference past conversations. It is as if a new issue each time.

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Very poor customer service. I have a simple issue but am always talking to a new person who appears unable to reference past conversations. It is as if a new issue each time.

Briefly describe your overall experience at your company

Professionalism is well practiced, no negative energy is present.

Briefly describe your overall experience at your company

Great people, great tech, large opportunity

What is the best part about your compensation package?

I get time off every once in a while

What can this brand most improve?

The absolute worst customer service. The online chat was not helpful at all and did not take ownership of any wrongdoing

What can this brand most improve?

Stop making excuses , false promises and simply refund as promised in writing

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