Hotels.com – First few times service was good. Last time we were charged twice for the same date. Each time we tried to rectify the problem we reached another person who had no knowledge/access to prior information.

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First few times service was good. Last time we were charged twice for the same date. Each time we tried to rectify the problem we reached another person who had no knowledge/access to prior information.

Briefly describe your overall experience at your company

Professionalism is well practiced, no negative energy is present.

Briefly describe your overall experience at your company

Great people, great tech, large opportunity

What is the best part about your compensation package?

I get time off every once in a while

What can this brand most improve?

The absolute worst customer service. The online chat was not helpful at all and did not take ownership of any wrongdoing

What can this brand most improve?

Stop making excuses , false promises and simply refund as promised in writing

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