Hotels.com – I booked a 1 week hotel and paid total with taxes & fees. AFTER I paid I get an email from The Caroline in Hollywood, FL saying upon arrival I will owe an additional $15 ($16.99 with tax) per night for hotel fees that were NOT included on the Hotels.com listing.Pretty deceptive of you to allow that.

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I booked a 1 week hotel and paid total with taxes & fees. AFTER I paid I get an email from The Caroline in Hollywood, FL saying upon arrival I will owe an additional $15 ($16.99 with tax) per night for hotel fees that were NOT included on the Hotels.com listing.Pretty deceptive of you to allow that.

Briefly describe your overall experience at your company

Professionalism is well practiced, no negative energy is present.

Briefly describe your overall experience at your company

Great people, great tech, large opportunity

What is the best part about your compensation package?

I get time off every once in a while

What can this brand most improve?

The absolute worst customer service. The online chat was not helpful at all and did not take ownership of any wrongdoing

What can this brand most improve?

Stop making excuses , false promises and simply refund as promised in writing

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