MetroPCS Communications – Customer service - they need to stop outsourcing it. Every time I call them, their agents make the situation far worse than it was. now I paid for a phone I didn't get and they cut my prepaid service off early demanding a second payment for the device I never got! all I got from cs was lie after lie

MetroPCS Communications, a wireless telecommunications carrier, offers broadband mobile services in the United States. read more

Customer service - they need to stop outsourcing it. Every time I call them, their agents make the situation far worse than it was. now I paid for a phone I didn't get and they cut my prepaid service off early demanding a second payment for the device I never got! all I got from cs was lie after lie

What needs to change to make the company culture better?

It needs an overhaul from the corporate offices down!

What do you like best about the leadership team?

They communicate with the team well

What does the leadership team need to get better at?

Employee handling, communication, treatment.

Why do you feel undervalued and what would make you feel better about your compensation?

I don't get paid time off, it's impossible to get commission, and I work 11 hour days with no air conditioning.

What do you like best about the leadership team?

Owning the mile and positives attitudes

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