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Sonesta Company Culture

Culture Score

This score is derived from employee ratings & reviews
2.9/5
Sonesta's Overall Culture is rated C-

Top Rated Culture Dimensions

CEO Score

Bottom 20%Bottom 20% of Similar Size Companies on Comparably
Carlos Flores Sonesta's CEO
Carlos Flores
60 /100

Sonesta Mission, Vision & Values

Mission Statement

We aspire to greet every Sonesta guest with a spirit of warmth and welcoming. Those aspirations extend deep into the heart of our hotels – right into the lives of our employees. In fact, we consider ourselves more than a hotel. We’re a member of the communities we serve.

Sonesta Culture At a Glance

29 employees at Sonesta have reviewed Sonesta across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was a month ago.

Overall, the 29 Sonesta employees give their leadership a grade of C-, or Bottom 30% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at Sonesta are mostly dissatisfied with their total compensation at Sonesta, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at Sonesta are extremely happy with their team. 29 Participants grade the quality of their coworkers an A+. The majority believe the meetings at Sonesta are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at Sonesta believe the environment at Sonesta is positive. Most Participants believe the pace of work at Sonesta is moderate. About 50% of the employees at Sonesta work 8 hours or less, while 12% of them have an extremely long day - longer than twelve hours.

Overall, the employees at Sonesta are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

Company Information

Address
255 Washington Street
New Orleans, LA 02458
United States of America
Website
www.sonesta.com/
Founded
1995

Company Description

Our diverse and distinctive portfolio of hotels spans 7 countries and covers a full range of services, from independence to full-service indulgence.

HR Leaders

Name & Title
Bio
Dennis Hatch  Corporate Human Resources Director
Dennis Hatch
Corporate Human Resources Director
Dennis Hatch serves as the Corporate Human Resources Director of Sonesta Hotels. Dennis currently resides in the Greater Boston Area.
Irene Ronquillo  Director of Human Resources
Irene Ronquillo
Director of Human Resources
Irene Ronquillo serves as the Director of Human Resources of Sonesta Hotels. Irene currently resides in the Miami/Fort Lauderdale Area.
Jeannie Brady  Director of Human Resources
Jeannie Brady
Director of Human Resources
Jeannie Brady serves as the Director of Human Resources of Sonesta Hotels. Jeannie currently resides in the Greater Atlanta Area.
valarie murray  Director of Human Resources
valarie murray
Director of Human Resources
valarie murray serves as the Director of Human Resources of Sonesta Hotels. valarie currently resides in the Greater Atlanta Area.
Juanita Hill-Kennedy  Director of Human Resources
Juanita Hill-Kennedy
Director of Human Resources
Juanita Hill-Kennedy serves as the Director of Human Resources of Sonesta Hotels. Juanita currently resides in the Greater New Orleans Area.
Lisa Farina  Director of Human Resources
Lisa Farina
Director of Human Resources
Lisa Farina serves as the Director of Human Resources of Sonesta Hotels. Lisa currently resides in the Greater Philadelphia Area.
Susan Edwards  Director of Human Resources
Susan Edwards
Director of Human Resources
Susan Edwards serves as the Director of Human Resources of Sonesta Hotels. Susan currently resides in the Savannah, Georgia Area.
Nancy Herbert  Director of Human Resources
Nancy Herbert
Director of Human Resources
Nancy Herbert serves as the Director of Human Resources of Sonesta Hotels. Nancy currently resides in the Greater Boston Area.
Noreen Hiltz  Director of Human Resources
Noreen Hiltz
Director of Human Resources
Noreen Hiltz serves as the Director of Human Resources of Sonesta Hotels. Noreen currently resides in the Baltimore, Maryland Area.
Leandro Ortega  Director of Human Resources - Sonesta ES Suites
Leandro Ortega
Director of Human Resources - Sonesta ES Suites
Leandro Ortega serves as the Director of Human Resources - Sonesta ES Suites of Sonesta Hotels. Leandro currently resides in the Greater Boston Area.
Stephanie Girard  Director of Human Resources at Chase Park Plaza Royal Sonesta Hotel
Stephanie Girard
Director of Human Resources at Chase Park Plaza Royal Sonesta Hotel
Stephanie Girard serves as the Director of Human Resources at Chase Park Plaza Royal Sonesta Hotel of Sonesta Hotels. Stephanie currently resides in the Greater St. Louis Area.
Melissa Manceaux  Human Resources Director
Melissa Manceaux
Human Resources Director
Melissa Manceaux serves as the Human Resources Director of Sonesta Hotels. Melissa currently resides in the Austin, Texas Area.
Jennifer Rausch  Vice President of Human Resources
Jennifer Rausch
Vice President of Human Resources
Jennifer Rausch serves as the Vice President of Human Resources of Sonesta Hotels. Jennifer currently resides in the Greater Boston Area.
Tracy Regan  Director of Talent Acquisition Strategy and Operations
Tracy Regan
Director of Talent Acquisition Strategy and Operations
Tracy Regan serves as the Director of Talent Acquisition Strategy and Operations of Sonesta. Tracy currently resides in the Greater Boston Area.
Yolanda Rodriguez  HR Manager
Yolanda Rodriguez
HR Manager
Yolanda Rodriguez serves as the HR Manager of Sonesta. Yolanda currently resides in the Greater Boston Area.
Nikkitta Jones  HR Payroll/Benefits Coordinator
Nikkitta Jones
HR Payroll/Benefits Coordinator
Nikkitta Jones serves as the HR Payroll/Benefits Coordinator of Sonesta. Nikkitta currently resides in the Greater Philadelphia Area.
Alma Lynch  Human Resources Manager
Alma Lynch
Human Resources Manager
Alma Lynch serves as the Human Resources Manager of Sonesta. Alma currently resides in the Houston, Texas Area.
courtney bell  Human Resources Manager
courtney bell
Human Resources Manager
courtney bell serves as the Human Resources Manager of Sonesta. courtney currently resides in the Greater St. Louis Area.
Charlotte Grant  Human Resources Manager
Charlotte Grant
Human Resources Manager
Charlotte Grant serves as the Human Resources Manager of Sonesta. Charlotte currently resides in the Greater New Orleans Area.
Marcella S  Human Resources Manager
Marcella S
Human Resources Manager
Marcella S serves as the Human Resources Manager of Sonesta. Marcella currently resides in the Phoenix, Arizona Area.

Sonesta Employee Reviews

Positive Reviews
52%
52%
48%
Constructive Feedback
48%

Positive Reviews from Employees

What makes you most happy at work?

When I get my schedule more than one week in advance.

What is most positive about the culture and environment at your company?

I feel simultaneously respected as an employee and recognized as a human by my coworkers.

What are some of the best things about your team?

My team members are trustworthy people of character and we always back each other up if there's a guest dispute.

Constructive Feedback from Employees

What does the leadership team need to get better at?

Offering worklife balance to employees

Why do you feel undervalued and what would make you feel better about your compensation?

I feel undervalued when I get my schedule less than one week in advance and still am expected to provide 24/7 availability. a shift differential for the night shift would make a huge difference.

No raise last year. Low balled

Let Sonesta Know You Want To Work There

Tell Sonesta you're interested in working at the company, while keeping your personal identity anonymous. Comparably will give Sonesta the opportunity to hire you. When there's a job opening that's a fit we'll make the match happen.

Bottom
30%

Leadership Score

In the Bottom 30% of similar sized companies on Comparably

Trending upThis category score has been trending up % since last month
59
out of 100
Executive rating?
60
out of 100
CEO rating?
65
out of 100
Manager rating?
Bottom
10%

Compensation Score

In the Bottom 10% of similar sized companies on Comparably

Trending upThis category score has been trending up % since last month
Paid fairly?
Satisfied with benefits?
Top
5%

Team Score

In the Top 5% of similar sized companies on Comparably

Trending upThis category score has been trending up % since last month
Coworker interaction?
88
out of 100
Quality of coworkers?
Top
50%

Environment Score

In the Top 50% of similar sized companies on Comparably

Trending upThis category score has been trending up % since last month
7 or less
0%
8
50%
10
38%
12
0%
More than 12
12%
Work hours per day?
Extremely fast
25%
Comfortably fast
25%
Moderate
50%
A bit slow
0%
Bureaucratic
0%
Pace at work?
Positive
75%
Negative
25%
Positive work environment?
Bottom
20%

Outlook Score

In the Bottom 20% of similar sized companies on Comparably

Trending upThis category score has been trending up % since last month
53
out of 100
Future outlook?
Fantastic
0%
Good
43%
Neutral
57%
Bad
0%
Terrible
0%
Customer perception?
Excited going to work?

Gender Score How positively women rate their overall experience at Sonesta

Bottom
40%

Sonesta currently ranks in the Bottom 40% of similarly sized companies on Comparably

Diversity Score How positively minorities rate their overall experience at Sonesta

N/A

eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Bottom 45%Bottom 45% of Similar Size Companies on Comparably
-17
eNPS Score
33%Promoters
17%Passives
50%Detractors

Sonesta Culture Video

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Sonesta Competitors Video

Sonesta Competitors

  1. 1st
    Hyatt
    77 / 100
  2. 2nd
    Marriott
    72 / 100
  3. 3rd
    Hilton
    70 / 100
  4. 4th
    Lowe's Home Improvement
    65 / 100
  5. 5th
    Sonesta
    64 / 100

Perks & Benefits

Health & Wellness
Dental Insurance
Health Insurance

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