The loyalty reward programme they do is a great incentive for anyone who is looking at staying with the retail/trade sector. I feel they reward their longest standing members of staff fairly.
I like the fact that it doesn't feel like a pressure when the area manager comes down. My first thought when he comes down is "better get the kettle on then" which I really enjoy about my leadership team.
Again when I was interviewed, there were parts that needed structured questions but a lot of it was just a relaxed conversation with the manager of the store to see what it is you can bring to the team.
Love the feeling of team, everyone gets on and gets things done. It doesn't feel unbalanced at all. When the work is done, we still make sure our customers are served which is important but also have a laugh and joke whilst doing so.
We have some staff of different cultures and background at Screwfix which I feel works really well with our customers as there is always someone they can relate to when they come in. I love working with people of different cultures as I love learning about them and their culture.
Being able to help our customers find what it is they are looking for, not just in an everyday thing but when someone is genuinely thankful for your help. I think in particular the older generation, they come in seeking help and advice and they feel so happy when they get the help they need.