Geek Squad – Actual customer service and owning up to what they say and do. If you hire a 3rd party to do your work you need to deal with them not expect your customers to be on hold for hrs at a time just to get pushed back to you in a never ending circle

Geek Squad is the first national 24-hour task force dedicated to solving the world (TM)s technology challenges. leer más

EMPLEADOS PARTICIPANTES: 69

Calificaciones totales: 506

CEO: Robert Stephens

Actual customer service and owning up to what they say and do. If you hire a 3rd party to do your work you need to deal with them not expect your customers to be on hold for hrs at a time just to get pushed back to you in a never ending circle

Other Employee Reviews for Geek Squad

Brevemente describa su total experiencia en el trabajo

Started of as a well respected place-of-work, but has declined into nothing special....They've become the Walmart of electronics.
Revisión Publicado hace 5 años

Brevemente describa su total experiencia en el trabajo

Fun, friendly, good pay, always learning
Revisión Publicado hace 5 años

What can this brand most improve?

Terrible service after 5 hours waiting
Revisión Publicado hace 5 años

What can this brand most improve?

They can improve their service and response time. I'm pretty sure that the support is outsourced to somewhere in south Asia (India I think), and the agents just go through the motions when working on your issue. They also don't seem very knowledgeable and clearly perform the repairs steps by rote.
Revisión Publicado hace 5 años

What can this brand most improve?

Willingness to help and understand a person who is older and maybe be a little more empathatic.
Revisión Publicado hace 5 años

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Geek Squad – Actual customer service and owning up to what they say and do. If you hire a 3rd party to do your work you need to deal with them not expect your customers to be on hold for hrs at a time just to get pushed back to you in a never ending circle

Actual customer service and owning up to what they say and do. If you hire a 3rd party to do your work you need to deal with them not expect your customers to be on hold for hrs at a time just to get pushed back to you in a never ending circle

Other Employee Reviews for Geek Squad

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